At a Glance
- Tasks: Coordinate flight schedules and manage client relationships for a seamless travel experience.
- Company: Dynamic aviation company based in Biggin Hill, focused on exceptional customer service.
- Benefits: Competitive salary, day off in lieu for extra hours, and weekend bonus.
- Other info: Permanent role with immediate interviews and opportunities for career growth.
- Why this job: Join a small team and make a real difference in luxury travel planning.
- Qualifications: Strong communication skills and ability to manage multiple tasks efficiently.
The predicted salary is between 30000 - 35000 £ per year.
My client based in Biggin Hill is looking to recruit for a Customer service Planning Coordinator - Flight Scheduler where you are looking after a range of wealthy clients and handling the operations of their flights. You will be building strong relationships with clients, scheduling flights, working closely with engineers and back office duties for roughly 50 flights a week. You will be required to work 1 in 4 weekends where you will be on call to manage any flights operating over the weekend and if you go over your hours in the week, you will get a day off in lieu the following week plus £400 for working the weekend.
Day to day of the Customer service Planning Coordinator - Flight Scheduler:
- Working closely with the small team, ensuring the dual inbox is managed with prompt replies to clients in a swift manner.
- Building strong relationships with clients to understand their needs of the flight, their locations and managing their expectations.
- Scheduling flights in line with the needs of the client but setting realistic expectations on adhoc flights needed ASAP.
- Sending confirmation emails to clients with details attached, ensuring you are catching up with them prior to their flights.
- Working closely with the engineering team.
Customer service planning coordinator in Kent employer: Netbox Recruitment
As a Customer Service Planning Coordinator at our Biggin Hill location, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive salaries, flexible working arrangements, and the unique opportunity to engage with a diverse range of high-profile clients, all while being part of a close-knit team dedicated to excellence in service delivery. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service planning coordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Customer Service Planning Coordinator. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice your communication skills. As a flight scheduler, you'll need to manage client expectations and work with various teams. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace Customer service planning coordinator in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Planning Coordinator role. Highlight any relevant experience you have in scheduling, client management, or aviation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built strong relationships with clients and managed operations effectively. We love a good story!
Show Off Your Communication Skills:Since this role involves managing client expectations and prompt replies, make sure your written application reflects your communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Netbox Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of flight scheduling and customer service. Brush up on industry terminology and be ready to discuss how you would handle specific scenarios, like managing last-minute flight changes or dealing with demanding clients.
✨Showcase Your People Skills
Since this role involves building strong relationships with clients, be prepared to share examples of how you've successfully managed client expectations in the past. Highlight your communication skills and any experience you have in a customer-facing role.
✨Demonstrate Teamwork
This position requires working closely with a small team and engineers. Be ready to talk about your experience collaborating with others, resolving conflicts, and ensuring smooth operations. Mention any tools or methods you use to keep everyone on the same page.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you determine if it’s the right fit for you.
