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For Companies At a Glance
- Tasks: Lead and develop a dynamic customer service team while enhancing performance and processes.
- Company: Join a growing, entrepreneurial SME that values innovation and teamwork.
- Benefits: Competitive salary, autonomy in decision-making, and a supportive work environment.
- Other info: Opportunity for career growth and collaboration with senior leadership.
- Why this job: Shape a high-performing team and make a real impact in a fast-paced setting.
- Qualifications: Proven leadership experience, strong systems skills, and excellent communication abilities.
The predicted salary is between 33000 - 36000 £ per year.
Location: Edenbridge
Salary: 33,000 - 36,000
Working hours: Monday-Friday, 9am-5pm
Immediate start available
Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you'll play a key role in shaping and developing a high-performing customer service function. You'll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you'll have real autonomy to make decisions and drive improvements.
The Role
- Lead, coach, and develop the internal customer service/administration team
- Oversee day-to-day operations supporting sales reps, customers, and 29 engineers
- Manage workload allocation, team performance, and service delivery
- Take ownership of invoicing, customer contracts, and month-end reporting
- Handle contract amendments, cancellations, and customer queries
- Ensure processes are efficient, accurate, and continuously improving
- Step in operationally when needed and maintain a strong understanding of all functions
What We're Looking For
- Proven experience in a leadership or supervisory role
- A proactive, hands‑on approach with strong decision‑making ability
- Tenacious, organised, and highly detail‑oriented
- Strong systems skills – particularly Excel (VLOOKUPs, Pivot Tables)
- Confident managing processes, data and administrative workflows
- Excellent communication and people management skills
- Comfortable in a fast‑paced, evolving SME environment
Why Apply?
- Genuine opportunity to shape and improve a growing team
- High level of autonomy and responsibility
- Work closely with senior leadership
- Join a business that values innovation, teamwork and customer excellence
If you're a motivated leader who thrives on improving systems, supporting teams, and driving performance - we'd love to hear from you.
Customer service team leader in England employer: Netbox Recruitment
Contact Detail:
Netbox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service team leader in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your systems skills! Be ready to discuss how you've used tools like Excel in past roles. Bring examples of how you've improved processes or managed data effectively – this will really impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer service team leader in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any systems-savvy skills, especially with Excel, to show us you're the right fit for our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can make an impact. Share specific examples of how you've led teams or improved processes in the past – we love a good story!
Show Off Your Communication Skills: Since this role involves managing a team and liaising with various stakeholders, make sure your application showcases your excellent communication skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Netbox Recruitment
✨Show Your Leadership Skills
Make sure to highlight your previous leadership experiences. Share specific examples of how you've successfully led a team, improved processes, or resolved conflicts. This will demonstrate your proactive approach and ability to take ownership.
✨Know the Company Inside Out
Research the company thoroughly before the interview. Understand their values, mission, and recent developments. This knowledge will help you tailor your answers and show that you're genuinely interested in contributing to their growth.
✨Demonstrate Your Systems Savvy
Since strong systems skills are crucial for this role, be prepared to discuss your experience with tools like Excel. Bring up specific instances where you've used VLOOKUPs or Pivot Tables to enhance efficiency or solve problems.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the team's current challenges or how they measure success in customer service. This shows your interest in the role and helps you assess if it's the right fit for you.