At a Glance
- Tasks: Lead and develop a dynamic customer service team while enhancing performance and processes.
- Company: Join a growing, entrepreneurial SME in the service sector.
- Benefits: Competitive salary, autonomy in decision-making, and opportunity for career growth.
- Other info: Fast-paced environment with a focus on innovation and teamwork.
- Why this job: Shape a high-performing team and make a real impact on customer service excellence.
- Qualifications: Proven leadership experience and strong systems skills, especially in Excel.
The predicted salary is between 33000 - 33000 € per year.
Service desk team leader in Edenbridge, £33,000, Monday-Friday, 9am-5pm. Immediate start available.
Are you a proactive, systems-savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you'll play a key role in shaping and developing a high-performing customer service function. You’ll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you’ll have real autonomy to make decisions and drive improvements.
The Role:- Lead, coach, and develop the internal customer service/administration team
- Oversee day-to-day operations supporting sales reps, customers, and 29 engineers
- Manage workload allocation, team performance, and service delivery
- Take ownership of invoicing, customer contracts, and month-end reporting
- Handle contract amendments, cancellations, and customer queries
- Ensure processes are efficient, accurate, and continuously improving
- Step in operationally when needed and maintain a strong understanding of all functions
- Proven experience in a leadership or supervisory role
- A proactive, hands-on approach with strong decision-making ability
- Tenacious, organised, and highly detail-oriented
- Strong systems skills – particularly Excel (VLOOKUPs, Pivot Tables)
- Confident managing processes, data and administrative workflows
- Excellent communication and people management skills
- Comfortable in a fast-paced, evolving SME environment
- Genuine opportunity to shape and improve a growing team
- High level of autonomy and responsibility
- Work closely with senior leadership
- Join a business that values innovation, teamwork and customer excellence
If you’re a motivated leader who thrives on improving systems, supporting teams, and driving performance – we’d love to hear from you.
Service Desk Team Leader in Edenbridge employer: Netbox Recruitment
Join a dynamic and entrepreneurial SME in Edenbridge as a Service Desk Team Leader, where you will have the opportunity to shape a high-performing customer service function. With a strong focus on innovation and teamwork, this role offers a supportive work culture, autonomy in decision-making, and genuine opportunities for professional growth. Enjoy a balanced work-life with a Monday to Friday schedule, while making a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader in Edenbridge
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Team Leader role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Bring your A-game and be ready to discuss how you can enhance their customer service function!
✨Tip Number 3
Practice your leadership stories! Think of examples where you’ve led a team or improved processes. We want you to demonstrate your proactive approach and decision-making skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Team Leader in Edenbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant systems skills, especially with Excel. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Team Leader role. Share specific examples of how you've led teams and improved processes in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves managing a team and liaising with various stakeholders, make sure your written application showcases your communication skills. Keep it clear, concise, and professional – we appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just what we’re looking for!
How to prepare for a job interview at Netbox Recruitment
✨Show Your Leadership Skills
Make sure to highlight your previous leadership experiences. Share specific examples of how you've successfully led a team, improved processes, or handled challenges. This will demonstrate your proactive approach and ability to make impactful decisions.
✨Know Your Systems
Brush up on your systems skills, especially Excel. Be prepared to discuss how you've used tools like VLOOKUPs and Pivot Tables in past roles. Showing that you're comfortable with data management will give you an edge in this tech-savvy environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves managing a team and liaising with various stakeholders, strong communication skills are essential. Consider doing mock interviews to refine your delivery.
✨Demonstrate Your Proactivity
Prepare to discuss instances where you've taken initiative to improve team performance or customer service. Employers love candidates who can identify problems and implement solutions, so come armed with examples that showcase your tenacity and organisational skills.
