At a Glance
- Tasks: Manage customer accounts and ensure exceptional service in a collaborative team.
- Company: Established international manufacturer with a focus on regulated industries.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Take ownership of key accounts and make a real impact in customer satisfaction.
- Qualifications: B2B customer service experience and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
An established, internationally recognised manufacturer serving highly regulated industries is seeking an experienced Customer Services Account Manager to join its Customer Service & Internal Sales team. This is an excellent opportunity for someone with a strong background in B2B customer service within a manufacturing environment who enjoys building customer relationships, managing key accounts, and working collaboratively across multiple departments to deliver exceptional service.
Reporting to the Customer Services Manager, you will take ownership of selected customer accounts while supporting the wider customer service team in delivering an outstanding customer experience.
Key Responsibilities- Manage a portfolio of customer accounts, acting as the primary point of contact.
- Respond to customer enquiries and prepare quotations for both standard and bespoke products.
- Process customer purchase orders accurately through the ERP system and issue order acknowledgements.
- Coordinate with Sales, Engineering, Planning and Supply Chain teams to ensure customer requirements are met.
- Monitor production and delivery schedules, communicating updates proactively to customers.
- Raise purchase orders with approved suppliers and manage delivery performance.
- Support contract reviews by gathering and assessing customer requirements.
- Handle customer feedback, complaints and product returns, ensuring timely resolution.
- Act as an escalation point for Customer Service Representatives where required.
- Assist with KPI reporting and contribute to continuous improvement activities.
- Deputise for the Customer Services Manager when necessary.
We’re looking for someone who can confidently balance customer expectations with operational priorities while maintaining excellent attention to detail.
You’ll ideally have:
- Previous B2B customer service or account management experience within a manufacturing or engineering environment.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience using ERP and/or CRM systems.
- Advanced Microsoft Excel skills, including filters, formulas and pivot tables.
- Confidence working with technical products, drawings or specifications.
- A proactive, collaborative approach and excellent problem-solving abilities.
- Previous team leader or supervisory experience.
- Experience preparing KPIs and performance reports.
- Familiarity with ISO9001 or AS9100 quality standards.
- Experience using Power BI dashboards.
- Opportunity to work for a successful international manufacturing business.
- Varied role with genuine responsibility and ownership of customer accounts.
- Collaborative and supportive team environment.
- Training and development opportunities.
- Competitive salary and employee benefits package.
If you’re an organised, customer-focused professional looking to develop your career within a technically advanced manufacturing business, we’d love to hear from you.
Customer Services Account Manager in Edenbridge employer: Netbox Recruitment
Join a dynamic team as a Business Development Manager where your engineering expertise will be valued in a customer-focused environment. We offer competitive salaries, comprehensive benefits, and a culture that fosters professional growth and collaboration. Located in a vibrant area, our company prioritises employee development and provides unique opportunities to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Account Manager in Edenbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Netbox Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Netbox Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Account Manager in Edenbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Netbox Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Netbox Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Netbox Recruitment!
How to prepare for a job interview at Netbox Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
