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For Companies At a Glance
- Tasks: Lead and develop a dynamic customer service team while enhancing performance and processes.
- Company: Join a growing, entrepreneurial SME that values innovation and teamwork.
- Benefits: Competitive salary, autonomy in decision-making, and opportunity for career growth.
- Other info: Immediate start available with a supportive and energetic work culture.
- Why this job: Shape a high-performing team and make a real impact in a fast-paced environment.
- Qualifications: Proven leadership experience, strong systems skills, and excellent communication abilities.
The predicted salary is between 33000 - 36000 £ per year.
Are you a proactive, systems‑savvy leader ready to take ownership and make an impact? This is a fantastic opportunity to join a growing, entrepreneurial SME in the service sector, where you'll play a key role in shaping and developing a high‑performing customer service function. You'll lead a capable and motivated team (currently 3, growing to 5), bringing structure, energy, and leadership to enhance performance, systems, and processes. Working closely with the Business Manager and MD, you'll have real autonomy to make decisions and drive improvements.
The Role
- Lead, coach, and develop the internal customer service/administration team
- Oversee day‑to‑day operations supporting sales reps, customers, and 29 engineers
- Manage workload allocation, team performance, and service delivery
- Take ownership of invoicing, customer contracts, and month‑end reporting
- Handle contract amendments, cancellations, and customer queries
- Ensure processes are efficient, accurate, and continuously improving
- Step in operationally when needed and maintain a strong understanding of all functions
What We're Looking For
- Proven experience in a leadership or supervisory role
- A proactive, hands‑on approach with strong decision‑making ability
- Tenacious, organised, and highly detail‑oriented
- Strong systems skills – particularly Excel (VLOOKUPs, Pivot Tables)
- Confident managing processes, data and administrative workflows
- Excellent communication and people management skills
- Comfortable in a fast‑paced, evolving SME environment
Why Apply?
- Genuine opportunity to shape and improve a growing team
- High level of autonomy and responsibility
- Work closely with senior leadership
- Join a business that values innovation, teamwork and customer excellence
If you're a motivated leader who thrives on improving systems, supporting teams, and driving performance – we'd love to hear from you.
Customer Service Team Leader in Edenbridge employer: Netbox Recruitment
Contact Detail:
Netbox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Edenbridge
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Service Team Leader in Edenbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your leadership experience and any systems-savvy skills, especially with Excel, to show us you're the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can make an impact. Share specific examples of how you've led teams or improved processes in the past – we love a good story!
Show Off Your Communication Skills: Since this role involves managing a team and liaising with various stakeholders, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Netbox Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its customer service operations. Familiarise yourself with their values, recent achievements, and any challenges they might be facing. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Be ready to discuss how you motivate and develop team members, as well as how you handle conflicts or challenges within a team setting.
✨Demonstrate Your Systems Savvy
Since strong systems skills are crucial for this role, brush up on your Excel knowledge, especially VLOOKUPs and Pivot Tables. You might be asked to solve a problem or analyse data during the interview, so being prepared will give you an edge.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's future plans, team dynamics, or how success is measured in the customer service department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.