At a Glance
- Tasks: Manage customer accounts and ensure exceptional service in a dynamic manufacturing environment.
- Company: Join a well-established, internationally recognised manufacturer with a collaborative culture.
- Benefits: Enjoy a competitive salary, 25 days annual leave, enhanced pension, and healthcare insurance.
- Other info: Full training provided and excellent career development opportunities await you.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Experience in B2B customer service and strong communication skills are essential.
The predicted salary is between 29250 - 35750 £ per year.
Location - Edenbridge, Kent - easily accessible by public transport
Permanent, Full-time role Monday to Friday 9am-5pm
Salary up to £35,000
25 Days annual leave + bank holidays
Enhanced pension 6%
Life and healthcare insurance
Full training and ongoing training provided
A rare and exciting opportunity has arisen to join a well-established, internationally recognised manufacturer serving highly regulated industries as a Customer Account Manager. This is an excellent opportunity for someone with a strong background in B2B customer service within a manufacturing environment who enjoys building customer relationships, managing key accounts, and working collaboratively across multiple departments to deliver exceptional service.
Reporting to the Customer Services Manager, you will take ownership of selected customer accounts while supporting the wider customer service team in delivering an outstanding customer experience.
Key Responsibilities of the Customer Account Manager:
- Manage a portfolio of customer accounts, acting as the primary point of contact.
- Respond to customer enquiries and prepare quotations for both standard and bespoke manufacture of products.
- Process customer purchase orders accurately through the ERP system and issue order acknowledgements.
- Coordinate with Sales, Engineering, Planning and Supply Chain teams to ensure customer requirements are met.
- Monitor production and delivery schedules, communicating updates proactively to customers.
- Raise purchase orders with approved suppliers and manage delivery performance.
- Support contract reviews by gathering and assessing customer requirements.
- Handle customer feedback, complaints and product returns, ensuring timely resolution.
- Act as an escalation point for Customer Service Representatives where required.
- Assist with KPI reporting and contribute to continuous improvement activities.
- Deputise for the Customer Services Manager when necessary.
We’re looking for someone who can confidently balance customer expectations with operational priorities while maintaining excellent attention to detail. As an experienced Customer Account Manager you will ideally have:
- Previous B2B customer service or account management experience within a manufacturing or engineering environment.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience using ERP and/or CRM systems.
- Advanced Microsoft Excel skills, including filters, formulas and pivot tables.
- Confidence working with technical products, drawings or specifications.
- A proactive, collaborative approach and excellent problem-solving abilities.
If you’re an organised, customer-focused professional looking to develop your career within a technically advanced manufacturing business, we’d love to hear from you! IMMEDIATE INTERVIEWS AVAILABLE
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