At a Glance
- Tasks: Manage customer enquiries and provide exceptional support via phone and email.
- Company: Join a friendly independent business with a family-feel culture.
- Benefits: Up to £30,000 salary, stable hours, and a supportive environment.
- Other info: Opportunity to take ownership of a newly created role.
- Why this job: Make a real impact while helping customers in a dynamic role.
- Qualifications: Bubbly personality, excellent communication skills, and a proactive attitude.
The predicted salary is between 30000 - 30000 € per year.
Are you passionate about delivering exceptional customer service and love building positive relationships with customers? We're recruiting on behalf of a successful independent business with a genuine family-feel culture, where people are valued, supported and encouraged to make a real impact. Due to continued growth, they are now looking to hire a Customer Service & Order Support Coordinator to take ownership of all inbound customer enquiries and become a key part of their friendly and supportive team.
This is a fantastic opportunity for someone who enjoys a busy and varied role, thrives on helping customers and takes pride in going the extra mile to create an outstanding customer experience.
The RoleAs the first point of contact for customers, you'll manage all inbound customer service enquiries via phone and email, handling up to 30 calls per day in a professional, positive and engaging manner. You'll support customers with:
- Order enquiries and updates
- Delivery and tracking queries
- Product information and advice
- Damaged or missing items
- Website and order processing support
- General customer service and administration
You'll also work closely with internal teams to ensure customers receive a seamless and efficient service from start to finish.
What We're Looking ForWe're looking for someone with a naturally bubbly and engaging personality who genuinely enjoys speaking with people and providing excellent service. The ideal candidate will have:
- A confident and professional telephone manner
- Excellent communication skills, both written and verbal
- A positive, can-do attitude
- The ability to remain calm and organised in a busy environment
- A proactive approach and willingness to go above and beyond for customers
- Strong administration and computer skills
Previous customer service or administration experience would be beneficial, but attitude and personality are just as important.
Why Apply?Join a friendly independent company with a family team culture. Opportunity to take ownership of a newly created role. Stable Monday-Friday working hours. Supportive and welcoming working environment. Genuine opportunity to make the role your own.
If you're a people-focused customer service professional looking for your next opportunity within a warm and supportive team, we'd love to hear from you.
Customer Service & Order Support Coordinator employer: Netbox Recruitment
Join a thriving independent business in Aylesford, Kent, where a genuine family-feel culture fosters a supportive and engaging work environment. As a Customer Service & Order Support Coordinator, you'll enjoy stable Monday to Friday hours, the chance to make a real impact, and opportunities for personal growth within a friendly team that values your contributions and encourages you to go the extra mile for customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Order Support Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their family-feel team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling up to 30 calls a day, it’s crucial to sound confident and engaging. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your personality! The job description highlights the importance of a bubbly and engaging character. Don’t be afraid to let your true self shine through during interviews and interactions—people love working with those who are authentic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a real impact in customer service roles like this one.
We think you need these skills to ace Customer Service & Order Support Coordinator
Some tips for your application 🫡
Show Your Personality:Let your bubbly and engaging personality shine through in your application. We want to see the real you, so don’t be afraid to express your passion for customer service and how you love building relationships with customers.
Tailor Your Application:Make sure to tailor your CV and cover letter to highlight your relevant experience and skills. Focus on your communication abilities and any previous customer service roles you've had, as these are key for us in this position.
Be Professional Yet Friendly:When writing your application, strike a balance between professionalism and friendliness. We’re looking for someone who can engage positively with customers, so let that come across in your writing style.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Netbox Recruitment
✨Know the Company Culture
Before your interview, take some time to research the company’s culture. Since they value a family-feel environment, think about how you can demonstrate your own friendly and supportive nature during the conversation.
✨Showcase Your Communication Skills
As a Customer Service & Order Support Coordinator, excellent communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing examples of how you've successfully handled customer inquiries in the past.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role. Prepare responses for questions like how you would handle a difficult customer or a missing order. This will show that you’re proactive and ready to go above and beyond.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
