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- Tasks: Support clients by answering queries and managing the CRM system.
- Company: Join a dynamic team in Ashford focused on exceptional customer service.
- Benefits: Enjoy a competitive salary with potential earnings up to £31K and a supportive work environment.
- Why this job: Be the go-to person for clients, making a real impact in their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Work Monday to Friday, 9:00am - 5:30pm, in a vibrant office setting.
The predicted salary is between 20000 - 24000 £ per year.
Customer Service Advisor £25,000-£27,000 OTE £29K-31K Ashford Monday- Friday 9:00am – 5:30pm An exclusive client based in Ashford is looking to make an addition to the team by recruiting a fully fledged Customer Service Advisor who will be handling the existing client base, answering a range of queries and updating the CRM system. Duties of the Customer Service Advisor: Assisting the support team with enquiries from clients and allocating follow ups to ensure clients are happy with outcomes. Providing troubleshooting issues which are easily solved by using the client portals. Handling the share inbox and managing the phones while completing curtesy calls to current clients. Over time, act as an account manager to clients making yourself the go to person for them. Processing orders onto the system and updating the CRM with relevant details. Raise tickets onto the system for troubleshooting and following up with clients to make sure software and hardware is working appropriately.Experience required for Customer Service Advisor: Experience of delivering customer service skills via telephone Attention to detail Handled difficult clients Experienced in Microsoft suite and Outlook Bubbly and strong personality Work in the office 5 days a week ProactiveIf you are interested in the Customer Service Advisor role based in Ashford, please apply or reach out to El on or call the office on (phone number removed) opt 2
Customer Service Advisor employer: Netbox Recruitment
Contact Detail:
Netbox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to handle client queries effectively.
✨Tip Number 2
Brush up on your knowledge of CRM systems, as you'll be updating and managing client information. Being able to discuss your experience with similar systems can set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully handled difficult clients in the past. This will highlight your ability to maintain a bubbly personality while resolving issues.
✨Tip Number 4
Research the company culture and values of the client in Ashford. Tailoring your conversation to align with their ethos can demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've handled queries over the phone. Emphasise your attention to detail and any experience with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to manage difficult clients and your proactive approach.
Showcase Your Personality: Since the role requires a bubbly and strong personality, let your character shine through in your application. Use a friendly tone and share examples of how you've positively impacted customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Netbox Recruitment
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully handled difficult clients or resolved issues over the phone, as this role heavily relies on those skills.
✨Demonstrate Attention to Detail
Since the job involves updating the CRM system and processing orders, it's crucial to show that you have a keen eye for detail. You might want to mention any past experiences where your attention to detail made a significant impact.
✨Familiarise Yourself with the Company
Research the company and its client base before the interview. Understanding their services and values will help you tailor your responses and show genuine interest in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as troubleshooting issues or managing a busy inbox. Practising your responses can help you feel more confident during the interview.
