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- Tasks: Provide technical support, organise engineer visits, and advise on care options.
- Company: Join a market leader in customer service with a supportive team.
- Benefits: Earn up to £50,000 with bonuses, plus 25 days holiday and private healthcare.
- Why this job: Make a difference by helping customers solve technical issues every day.
- Qualifications: Strong communication skills and a willingness to learn about tech products.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 26000 - 33000 £ per year.
£26,000 plus quarterly bonus, OTE £33,000 (Top earner currently earning £50,000)
Permanent role
Wrotham (own transport needed)
Monday to Friday 8am - 5pm with 1 in 3 Saturdays 9am - 4pm
25 days holiday rising to 30 after 5 years, subsidised gym membership, enhanced pension pay (5% rising every 5 years), private healthcare
Our client is a well-established, market leader in their field and is looking for a Technical Customer Service Advisor to join their product support/customer service department. This is a fast-paced, varied role where you will be providing technical advice over the phone, organising engineer visits and discussing care/insurance options available.
Duties for this role will include but not be limited to:
- Providing technical support on the telephone
- Organising and arranging engineer call-outs
- Chasing engineers and updating customers where needed
- Responding to customer letters/emails
- Checking engineer job reports
- Providing advice on care/insurance packages and upselling where possible (bonus paid on this)
The successful candidate will have/be able to:
- Excellent communication skills
- The ability and willingness to learn technical products and processes
- Confidence in upselling
- Excellent attention to detail
Technical Customer Support Advisor in Borough Green employer: Netbox Recruitment
Contact Detail:
Netbox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Advisor in Borough Green
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those you’ll be supporting. This will help you sound knowledgeable and confident during your conversations.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable explaining technical concepts clearly. Remember, it’s all about making things easy for the customer.
✨Tip Number 3
Be ready to upsell! Familiarise yourself with the care and insurance packages so you can confidently discuss them with customers. It’s a great way to boost your earnings and help customers find the best options.
✨Tip Number 4
Apply through our website! We’re here to support you in landing that Technical Customer Support Advisor role. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Technical Customer Support Advisor in Borough Green
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Customer Support Advisor role. Highlight any relevant experience you have in customer service and technical support, and don’t forget to showcase your communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your enthusiasm for the company and how your skills align with their needs.
Show Off Your Technical Know-How: Since this role involves providing technical advice, be sure to mention any technical skills or knowledge you have. If you've worked with similar products before, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Netbox Recruitment
✨Know Your Tech
Brush up on the technical products and processes related to the role. Familiarise yourself with common issues customers face and how to resolve them. This will show your potential employer that you're proactive and ready to dive into the job.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You could even role-play with a friend or family member to get comfortable discussing technical support scenarios.
✨Prepare for Upselling Questions
Think about how you would approach upselling care and insurance packages. Be ready to discuss strategies you've used in the past or ideas you have for this role. Showing confidence in upselling can set you apart from other candidates.
✨Show Attention to Detail
During the interview, highlight examples from your past experiences where your attention to detail made a difference. Whether it was catching an error or ensuring customer satisfaction, demonstrating this skill is crucial for a Technical Customer Support Advisor.