Senior IT Support Specialist in Needham Market

Job Description

Senior IT Support Specialist – Proactive MSP Role Supporting Multiple Clients

Needham Market

£35,000 – £45,000

Are you an experienced IT Support professional who thrives on being proactive rather than reactive? Do you enjoy building strong relationships and helping a variety of clients get the very best from their technology? If so, this could be your ideal next role.

We\’re looking for a Senior IT Support Specialist with recent Managed Service Provider (MSP) experience to deliver forward-thinking, preventative IT support across multiple client environments. You\’ll play a key role in anticipating issues, improving systems, and ensuring our clients’ technology runs smoothly and securely.

What You\’ll Be Doing

• Providing proactive 2nd / 3rd line support across diverse client infrastructures
• Monitoring, maintaining, and optimising systems to prevent downtime before it happens
• Managing and improving client networks, firewalls, and security configurations
• Building trusted relationships with clients as a dependable, solutions‑driven advisor
• Collaborating with a high‑performing MSP team to deliver exceptional service and reliability

What We\’re Looking For

• 3‑5 years’ IT support experience, including recent work within an MSP environment
• Strong technical knowledge of Windows and Mac operating systems
• Hands‑on experience with networking, security tools, and cloud technologies
• A proactive, problem‑solving mindset with excellent communication and client skills
• The ability to balance priorities across multiple client environments with confidence

If you\’re passionate about preventative IT support and want to make a real impact across a variety of clients, we\’d love to hear from you.