At a Glance
- Tasks: Assist customers with inquiries and manage documentation in a supportive team environment.
- Company: Friendly financial services firm that values teamwork and employee well-being.
- Benefits: Competitive salary, hybrid work model, and a supportive atmosphere.
- Other info: Opportunity for contract extension and career growth in a dynamic industry.
- Why this job: Join a close-knit team and develop your customer service skills in finance.
- Qualifications: Strong communication, numerical skills, and a passion for customer service.
The predicted salary is between 25000 - 25000 £ per year.
Salary: 25,000
Location: Maidstone
Hours: Mon‑Fri
My client is looking to recruit a Customer Service Advisor on a contract basis for 6 months with a possible extension to cover maternity leave. My client is a financial services business that has a close-knit team who pride themselves on looking after their staff, maintaining an enjoyable atmosphere and working as a team. This role will be 4 days in the office with one day from home.
You will be someone who has strong numerical skills, good communication, an outgoing nature and delivers great customer service.
Responsibilities:- Handling the emails coming through from the shared inbox and delegating them to the correct individual or handling them first hand if you can.
- Acting as the first point of contact for all phone calls coming into the business.
- Providing and chasing up documentation needed from clients.
- Uploading documentation from clients onto their platforms/account on the internal system.
- Supporting other members of staff with managing portfolios when required and working with the client in other colleagues' absence.
- Handling any other administration when required or any other duties around this job role.
- Good customer service skills, having had experience of delivering customer service over the phone.
- Good IT skills.
- Good numerical skills.
- Outgoing nature.
- Has an interest in the financial services industry.
Financial Services: Customer Service Advisor (Hybrid) in Maidstone employer: Netbox Recruitment Limited
Join a dynamic financial services team in Maidstone, where we prioritise employee well-being and foster a collaborative work environment. As a Customer Service Advisor, you'll benefit from a hybrid working model, competitive salary, and opportunities for professional growth within a supportive atmosphere that values your contributions. Experience the satisfaction of making a difference in clients' lives while enjoying a fulfilling career with us.
Contact Details:
Netbox Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Financial Services: Customer Service Advisor (Hybrid) in Maidstone
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the financial services business. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're genuinely interested in being part of their close-knit team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Customer Service Advisor, it’s crucial to sound confident and friendly. Grab a friend or family member and do some mock calls. This will help you get comfortable with answering questions and providing information clearly and concisely.
✨Tip Number 3
Show off your numerical skills! If you have any examples from previous jobs or experiences where you used your numerical skills effectively, be ready to share them. Whether it’s managing budgets or analysing data, demonstrating your ability to handle numbers will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, if you’re keen on this position, apply through our website for a smoother process!
We think you need these skills to ace Financial Services: Customer Service Advisor (Hybrid) in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and numerical skills. We want to see how your past roles relate to the responsibilities of this Customer Service Advisor position.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your outgoing nature and passion for the financial services industry. Let us know why you’re the perfect fit for our close-knit team.
Show Off Your IT Skills:Since good IT skills are a must, mention any relevant software or systems you’ve used in previous jobs. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Netbox Recruitment Limited
✨Know Your Numbers
Since this role requires strong numerical skills, brush up on basic financial concepts and calculations. Be prepared to demonstrate your numerical abilities during the interview, perhaps by discussing how you've used these skills in previous roles.
✨Show Off Your Customer Service Skills
This position is all about great customer service, so think of specific examples where you've excelled in this area. Prepare to share stories that highlight your communication skills and how you’ve handled challenging customer interactions.
✨Familiarise Yourself with the Company
Research the financial services business you're interviewing with. Understand their values, culture, and any recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of their close-knit team.
✨Prepare for Teamwork Questions
Given the collaborative nature of the role, be ready to discuss your experience working in teams. Think of examples where you supported colleagues or contributed to a group project, as this will demonstrate your outgoing nature and ability to work well with others.
