At a Glance
- Tasks: Assist customers via phone and email, ensuring top-notch service and support.
- Company: Friendly financial services team that values collaboration and employee well-being.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic industry.
- Why this job: Join a close-knit team and make a difference in customer experiences.
- Qualifications: Strong communication skills, numerical aptitude, and a passion for customer service.
The predicted salary is between 25000 - 25000 £ per year.
My client is looking to recruit a Customer Service Advisor on a contract basis for 6 months with a possible extension to cover maternity leave. My client is a financial services business that has a close-knit team who pride themselves on looking after their staff, maintaining an enjoyable atmosphere and working as a team. This role will be 4 days in the office with one day from home.
You will be someone who has strong numerical skills, good communication, an outgoing nature and delivers great customer service.
Responsibilities:- Handling the emails coming through from the shared inbox and delegating them to the correct individual or handling them first hand if you can.
- Acting as the first point of contact for all phone calls coming into the business.
- Providing and chasing up documentation needed from clients.
- Uploading documentation from clients onto their platforms/account on the internal system.
- Supporting other members of staff with managing portfolios when required and working with the client in other colleagues' absence.
- Handling any other administration when required or any other duties around this job role.
- Good customer service skills, having had experience of delivering customer service over the phone.
- Good IT skills.
- Good numerical skills.
- Outgoing nature.
- Has an interest in the financial services industry.
Customer Service Advisor in Maidstone employer: Netbox Recruitment Limited
As a Customer Service Advisor with our financial services business in Maidstone, you will join a supportive and close-knit team that values employee well-being and fosters a positive work environment. We offer a competitive salary, flexible working arrangements, and opportunities for professional growth, ensuring that you can thrive both personally and professionally while contributing to our mission of exceptional customer service.
Contact Details:
Netbox Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Maidstone
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the financial services business. Understanding their values and team dynamics can help you tailor your responses and show that you're a great fit for their close-knit team.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for calls, it’s crucial to sound confident and friendly. Grab a friend or family member and do some mock calls to get comfortable with handling customer inquiries.
✨Tip Number 3
Show off your numerical skills! Be ready to discuss how you've used these skills in previous roles. Maybe you’ve handled budgets or processed transactions—whatever it is, make sure to highlight it during your chat!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Advisor in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and numerical skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the financial services industry and explain why you’d be a great fit for our close-knit team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves handling calls and emails, make sure your written application reflects your strong communication skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Netbox Recruitment Limited
✨Know Your Numbers
Since the role requires strong numerical skills, brush up on basic financial concepts and be ready to demonstrate your ability to handle numbers. You might be asked to solve a quick problem or explain a numerical scenario, so practice makes perfect!
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively handled customer queries in the past. Think about times when you turned a negative experience into a positive one – those stories will impress!
✨Familiarise Yourself with the Company
Do a bit of research on the financial services business you're interviewing with. Understand their values, culture, and any recent news. This shows genuine interest and helps you tailor your answers to align with their ethos.
✨Be Ready for Teamwork Questions
Since this role involves supporting colleagues and working as part of a close-knit team, prepare to discuss your teamwork experiences. Think of specific instances where you collaborated successfully and how you contributed to a positive team atmosphere.
