At a Glance
- Tasks: Schedule flights, manage client relationships, and coordinate with engineers for flight operations.
- Company: The role is based in Biggin Hill, focusing on high-end client flight scheduling.
- Benefits: Enjoy 23 days holiday, birthday off, and company-sponsored industry qualifications.
- Other info: Permanent role with immediate interviews available.
- Why this job: Join a dynamic team and attend prestigious events like Ascot and Polo.
- Qualifications: Experience in scheduling, customer service, and strong administrative skills required.
The predicted salary is between 30000 - 35000 £ per year.
My client based in Biggin Hill is looking to recruit for a Customer service Planning Coordinator - Flight Scheduler where you are looking after a range of wealthy clients and handling the operations of their flights. You will be building strong relationships with clients, scheduling flights, working closely with engineers and back office duties for roughly 50 flights a week. You will be required to work 1 in 4 weekends where you will be on call to manage any flights operating over the weekend and if you go over your hours in the week, you will get a day off in lieu the following week plus £400 for working the weekend.
Day to day of the Customer service Planning Coordinator - Flight Scheduler:
- Working closely with the small team, ensuring the dual inbox is managed with prompt replies to clients in a swift manner.
- Building strong relationships with clients to understand their needs of the flight, their locations and managing their expectations.
- Scheduling flights in line with the needs of the client but setting realistic expectations on adhoc flights needed ASAP.
- Sending confirmation emails to clients with details attached, ensuring you are catching up with them prior to their flights.
- Working closely with the engineering team to ensure aircrafts are suitable for flights and adjusting flights if required.
- Acting as the first point of contact via phone and email, delivering a fantastic service to all clients.
- Attending events throughout the summer such as Ascot, Polo, Cricket etc., transport either by car or helicopter.
Requirements of the Customer service Planning Coordinator - Flight Scheduler:
- Scheduling/Customer service/Operations administration experience.
- An interest to work within the aviation industry.
- Well spoken individual.
- Bubbly personality with the ability to adapt dependent on the client.
- Strong administrative experience.
- Attention to detail.
- Works well under pressure.
Benefits:
- 23 days holiday plus bank holidays.
- Birthday off.
- Company pays for qualifications within the industry.
- Pension scheme.
- Social events such as Ascot, the Polo etc.
- And more!
If you are interested in this position, please reach out to Sophie.
Customer service planning coordinator employer: Netbox Recruitment Limited
Located in Biggin Hill, this company offers a vibrant work environment with social events like Polo and Ascot. Employees benefit from a pension scheme and support for industry qualifications, fostering professional growth.
Contact Details:
Netbox Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer service planning coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Netbox Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Netbox Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer service planning coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Netbox Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Netbox Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Netbox Recruitment Limited!
How to prepare for a job interview at Netbox Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
