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- Tasks: Support clients by answering queries and managing the CRM system.
- Company: Join a dynamic team in Ashford focused on exceptional customer service.
- Benefits: Competitive salary with potential earnings up to £31K and a supportive work environment.
- Why this job: Be the go-to person for clients and develop your skills in a vibrant office culture.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
- Other info: Office-based role, Monday to Friday, 9:00am - 5:30pm.
The predicted salary is between 20000 - 24000 £ per year.
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Customer Service Advisor
£25,000-£27,000 OTE £29K-31K
Ashford
Monday- Friday 9:00am – 5:30pm
An exclusive client based in Ashford is looking to make an addition to the team by recruiting a fully fledged Customer Service Advisor who will be handling the existing client base, answering a range of queries and updating the CRM system.
Duties of the Customer Service Advisor:
- Assisting the support team with enquiries from clients and allocating follow ups to ensure clients are happy with outcomes.
- Providing troubleshooting issues which are easily solved by using the client portals.
- Handling the share inbox and managing the phones while completing curtesy calls to current clients.
- Over time, act as an account manager to clients making yourself the go to person for them.
- Processing orders onto the system and updating the CRM with relevant details.
- Raise tickets onto the system for troubleshooting and following up with clients to make sure software and hardware is working appropriately.
Experience required for Customer Service Advisor:
- Experience of delivering customer service skills via telephone
- Handled difficult clients
- Experienced in Microsoft suite and Outlook
- Bubbly and strong personality
- Work in the office 5 days a week
- Proactive
If you are interested in the Customer Service Advisor role based in Ashford, please apply or reach out to El on or call the office on 01634 668 186 opt 2.
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Customer Service Advisor employer: Netbox Recruitment Limited
Contact Detail:
Netbox Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to handle client queries effectively.
✨Tip Number 2
Brush up on your knowledge of CRM systems, as this role involves updating and managing client information. Being able to discuss your experience or understanding of CRM tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled difficult clients in the past. This will showcase your strong personality and ability to maintain a positive attitude under pressure, which is crucial for a Customer Service Advisor.
✨Tip Number 4
Since the role requires working in the office five days a week, be ready to discuss your availability and willingness to work in a team environment. Highlighting your enthusiasm for collaboration can make a great impression.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've handled difficult clients or worked with CRM systems. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your bubbly personality and proactive approach, as these traits are essential for the Customer Service Advisor position.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Suite and Outlook, as well as your ability to troubleshoot issues. Provide examples of how you've successfully resolved client queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Netbox Recruitment Limited
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or handled difficult clients, as this will demonstrate your ability to manage similar scenarios in the new role.
✨Familiarise Yourself with CRM Systems
Since the role involves updating a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be ready to talk about your experience and how you can apply that knowledge in this position.
✨Demonstrate Proactivity
The job description mentions being proactive. Think of examples where you took the initiative to improve a process or resolve an issue without being prompted. This will show that you can take charge and contribute positively to the team.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, what a typical day looks like, or how success is measured in the position. This not only helps you gauge if the job is right for you but also leaves a good impression.
