At a Glance
- Tasks: Coordinate flight schedules and provide top-notch customer service to wealthy clients.
- Company: Exciting aviation company based in Biggin Hill with a vibrant team culture.
- Benefits: Competitive salary, 23 days holiday, birthday off, and industry qualifications paid.
- Other info: Attend exclusive events like Ascot and Polo while enjoying excellent career growth.
- Why this job: Join a dynamic team and make a real impact in the aviation industry.
- Qualifications: Experience in scheduling or customer service, strong admin skills, and a bubbly personality.
The predicted salary is between 30000 - 35000 £ per year.
My client based in Biggin Hill is looking to recruit for a Customer service Planning Coordinator - Flight Scheduler where you are looking after a range of wealthy clients and handling the operations of their flights. You will be building strong relationships with clients, scheduling flights, working closely with engineers and back office duties for roughly 50 flights a week. You will be required to work 1 in 4 weekends where you will be on call to manage any flights operating over the weekend and if you go over your hours in the week, you will get a day off in lieu the following week plus £400 for working the weekend.
Day to day of the Customer service Planning Coordinator - Flight Scheduler:
- Working closely with the small team, ensuring the dual inbox is managed with prompt replies to clients in a swift manner.
- Building strong relationships with clients to understand their needs of the flight, their locations and managing their expectations.
- Scheduling flights in line with the needs of the client but setting realistic expectations on adhoc flights needed ASAP.
- Sending confirmation emails to clients with details attached, ensuring you are catching up with them prior to their flights.
- Working closely with the engineering team to ensure aircrafts are suitable for flights and adjusting flights if required.
- Acting as the first point of contact via phone and email, delivering a fantastic service to all clients.
- Attending events throughout the summer such as Ascot, Polo, Cricket etc, transport either by car or Helicopter.
Requirements of the Customer service Planning Coordinator - Flight Scheduler:
- Scheduling/Customer service/Operations administration experience
- An interest to work within the aviation industry.
- Well spoken individual.
- Bubbly personality with the ability to adapt dependent on the client.
- Strong administrative experience.
- Attention to detail.
- Works well under pressure.
Benefits:
- 23 days holiday plus bank holidays.
- Birthday off.
- Company pays for qualifications within the industry.
- Pension scheme.
- Social events such as Ascot, the Polo etc.
- And more!
If you are interested in this Customer service Planning Coordinator - Flight Scheduler, please reach out to Sophie.
Customer service planning coordinator in Biggin Hill employer: Netbox Recruitment Limited
Join a dynamic team in Biggin Hill as a Customer Service Planning Coordinator, where you will enjoy a vibrant work culture that prioritises employee well-being and professional growth. With competitive benefits including 23 days of holiday, a birthday off, and support for industry qualifications, you will thrive in an environment that values strong client relationships and teamwork. Experience unique opportunities to attend prestigious events like Ascot and Polo, making your role both rewarding and exciting.
Contact Details:
Netbox Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer service planning coordinator in Biggin Hill
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work in customer service or flight scheduling. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client base and what they value in customer service. This will help you tailor your answers and show that you're the perfect fit for the role.
✨Tip Number 3
Practice your communication skills! As a Customer Service Planning Coordinator, you'll need to be well-spoken and adaptable. Role-play with a friend or family member to get comfortable with handling different client scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Customer service planning coordinator in Biggin Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your scheduling and customer service experience. We want to see how you've built strong relationships with clients in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the aviation industry and how your bubbly personality makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Attention to Detail:In this role, attention to detail is key. When you submit your application, double-check for any typos or errors. We love candidates who take pride in their work, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Netbox Recruitment Limited
✨Know Your Stuff
Make sure you understand the ins and outs of flight scheduling and customer service. Brush up on aviation terminology and be ready to discuss how you would handle specific scenarios, like managing last-minute flight changes or dealing with demanding clients.
✨Show Off Your People Skills
Since this role involves building strong relationships with clients, be prepared to demonstrate your interpersonal skills. Share examples from your past experiences where you successfully managed client expectations or resolved conflicts.
✨Be Detail-Oriented
Attention to detail is crucial in this job. During the interview, highlight your organisational skills and provide examples of how you've ensured accuracy in scheduling or administration tasks in previous roles.
✨Stay Calm Under Pressure
This role can get hectic, especially with weekend on-call duties. Be ready to discuss how you handle stress and maintain a positive attitude when things get busy. Share a story that showcases your ability to thrive in a fast-paced environment.
