At a Glance
- Tasks: Manage customer enquiries and provide exceptional support via phone and email.
- Company: Friendly independent business with a family-feel culture.
- Benefits: Competitive salary, bonus potential, and stable working hours.
- Other info: Opportunity to take ownership of your role in a welcoming environment.
- Why this job: Make a real impact in a supportive team while enhancing customer experiences.
- Qualifications: Excellent communication skills and a positive attitude are essential.
The predicted salary is between 26000 - 30000 € per year.
Are you passionate about delivering exceptional customer service and love building positive relationships with customers? We’re recruiting on behalf of a successful independent business with a genuine family‑feel culture, where people are valued, supported and encouraged to make a real impact. Due to continued growth, they are now looking to hire a Customer Service & Order Support Coordinator to take ownership of all inbound customer enquiries and become a key part of their friendly and supportive team. This is a fantastic opportunity for someone who enjoys a busy and varied role, thrives on helping customers and takes pride in going the extra mile to create an outstanding customer experience.
The Role
- As the first point of contact for customers, you’ll manage all inbound customer service enquiries via phone and email, handling up to 30 calls per day in a professional, positive and engaging manner.
- Order enquiries and updates
- Delivery and tracking queries
- Product information and advice
- Damaged or missing items
- Website and order processing support
- General customer service and administration
You’ll also work closely with internal teams to ensure customers receive a seamless and efficient service from start to finish.
What We’re Looking For
- We’re looking for someone with a naturally bubbly and engaging personality who genuinely enjoys speaking with people and providing excellent service.
- The ideal candidate will have:
- A confident and professional telephone manner
- Excellent communication skills, both written and verbal
- The ability to remain calm and organised in a busy environment
- A proactive approach and willingness to go above and beyond for customers
- Strong administration and computer skills
Previous customer service or administration experience would be beneficial, but attitude and personality are just as important.
Why Apply?
- Join a friendly independent company with a family team culture
- Opportunity to take ownership of a newly created role
- Stable Monday–Friday working hours
- Supportive and welcoming working environment
- Genuine opportunity to make the role your own
If you’re a people‑focused customer service professional looking for your next opportunity within a warm and supportive team, we’d love to hear from you.
Customer Service & Order Support Coordinator in Aylesford employer: Netbox Recruitment Limited
Join a thriving independent business in Aylesford, where a genuine family-feel culture fosters a supportive and engaging work environment. As a Customer Service & Order Support Coordinator, you'll enjoy stable Monday to Friday hours, the chance to make a real impact, and opportunities for personal growth within a friendly team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Order Support Coordinator in Aylesford
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their family-feel culture.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries over the phone, try role-playing with a friend. This will help you sound confident and professional when you take those calls during the interview.
✨Tip Number 3
Show off your personality! The job description mentions they want someone bubbly and engaging. Don’t be afraid to let your true self shine through in your conversations. A positive attitude can make all the difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining their supportive team. Let’s get you that job!
We think you need these skills to ace Customer Service & Order Support Coordinator in Aylesford
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your bubbly and engaging personality shine through. This role is all about building relationships, so don’t be afraid to show us how you connect with people.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your customer service experience and any relevant skills that match what we’re looking for. A little effort goes a long way in showing us you’re the right fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Remember, you’ll be handling customer enquiries, so showcasing your communication skills here is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re proactive!
How to prepare for a job interview at Netbox Recruitment Limited
✨Know the Company Culture
Before your interview, take some time to research the company’s culture. Since they value a family-feel environment, think about how you can demonstrate your own friendly and supportive nature during the conversation.
✨Showcase Your Communication Skills
As a Customer Service & Order Support Coordinator, excellent communication is key. Prepare examples of how you've effectively handled customer inquiries in the past, whether over the phone or via email, to highlight your skills.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role. Practise how you would respond to common issues like delivery delays or product queries, showing that you can remain calm and organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
