At a Glance
- Tasks: Support partner teams with communication, relationship building, and operational coordination.
- Company: Join NetBox Labs, a leader in network automation and open-source solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work independently while collaborating with a dynamic team in a fast-paced environment.
- Why this job: Be the key link between partners and our team, driving success across EMEA.
- Qualifications: 1-2 years in B2B tech sales or operations, strong communication skills, and a curious mindset.
The predicted salary is between 29700 - 36300 £ per year.
The Partner Concierge serves as the primary operational interface for partner field teams, both sales and technical — ensuring they receive timely support, alignment, enablement, and communication. You will play a central role in strengthening relationships with partner sellers and their technical counterparts, supporting joint go-to-market execution, driving sales and technical enablement sessions, and enabling early-stage opportunity progression across the EMEA region.
NetBox Labs is seeking a highly motivated Partner Concierge to support and scale our rapidly expanding partner ecosystem across EMEA. We partner with some of the largest Systems Integrators in the world. These partners have standardized on our products and incorporated the NetBox Labs platform into their Reference Architectures, and field activity in the region is accelerating fast. This role exists to keep pace with that growth: today, EMEA coverage depends on US-based coordination, and the time zone gap creates friction with partner sellers exactly when we need to be easiest to work with.
The Partner Concierge plays a key role in facilitating the field-level relationships that turn the partnership into revenue for both NetBox Labs and the partner. This is an ideal role for an individual who excels at communication, relationship building, and operational coordination, and who wants to build a career on the strength of what they enable for others rather than what they close themselves.
This is a remote role that requires strong organization, curiosity, proactive communication, and the ability to operate independently within EMEA hours while collaborating closely with internal stakeholders, the NetBox Labs field, CAMs, and Partner Teams.
What You’ll Do
- Partner Field Alignment & Relationship Building
- Build and maintain a list of partner field team sales and technical contacts and align them with NetBox Labs AEs based on geography, accounts, and partner tier to develop them into champions for NetBox.
- Facilitate introductions, communication, and ongoing relationship development between partner sellers and NetBox Labs field teams.
- Support Account Mapping activities by helping identify shared accounts, opportunities, and next steps, and ensuring follow-through.
- Contact Partner AEs directly to arrange account mapping sessions and field marketing events.
- Enablement & Partner Engagement
- Coordinate Technical and Sales Enablement sessions, including scheduling, resource alignment, and attendance tracking.
- Build and maintain competency profiles for partner sellers based on participation and engagement.
- Drive consistent, structured field outreach to keep NetBox Labs top of mind with Tier 1 and Tier 2 partners between CAM touchpoints.
- Opportunity & Intake Operations
- Ensure accurate, timely partner opportunity registration and maintain high CRM data quality.
- Support Phase 0 → Pipeline transitions by tracking status, validating information, flagging stalled deals, and coordinating with CAMs.
- Serve as the first point of contact for inbound partner requests in EMEA, guiding partners to the appropriate internal teams.
- Go-to-Market & Event Support
- Support NetBox Labs AEs with partner intelligence, seller availability, and follow-up coordination.
- Assist in planning and executing partner-led and NetBox Labs–hosted events across EMEA in partnership with the Events Marketing Manager.
Qualifications
- 1–2 years of sales or sales-adjacent experience in B2B tech (SDR/BDR, partner operations, sales ops, or customer success), with enough exposure to sellers to engage them credibly.
- High technical aptitude: you learn new technology quickly and effectively. You don't need a technical background, we'll teach you the NetBox Labs platform, but you're genuinely curious about how things work, comfortable sitting in technical conversations, and confident asking questions until you understand enough to get the right information to the right people.
- Exceptional written and verbal communication skills. Highly organized with strong attention to detail in tracking, scheduling, and documentation.
- Comfortable navigating CRM systems and learning new tools quickly.
- High-ownership, self-directed remote operator: able to work EMEA hours independently, follow through without close supervision, and hold the line on process and data quality, even under AE pressure.
- Collaborative team player who partners closely with CAMs, the Global Alliances Lead, and the other Partner Concierge.
- Able to communicate and coordinate across multiple time zones within EMEA.
Nice to Have:
- Hands-on experience with HubSpot (or a comparable CRM) and PRM / deal-registration tooling.
- Exposure to channel, SI, or partner ecosystems, and an understanding of how partner sellers think and what 'partner-sourced' means.
- An additional European language and/or familiarity with networking, cloud infrastructure, or enterprise IT.
About NetBox Labs:
NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community. NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox. NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.
Our culture and values:
- We own and solve problems with high attention to detail.
- Our open source contributors, users, customers & team are all part of our community. When our community wins, we win.
- We prioritize simplicity and think twice before adding complexity.
- Clear communication helps keep our team aligned and collaborating smoothly.
NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.
Partner Concierge employer: NetBox Labs
NetBox Labs is an exceptional employer that fosters a collaborative and inclusive work culture, prioritising employee growth and development. As a remote company operating across EMEA, we offer flexible working hours, enabling our team members to thrive while supporting a rapidly expanding partner ecosystem. With a strong focus on communication and problem-solving, we empower our employees to make meaningful contributions and build rewarding careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Concierge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NetBox Labs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NetBox Labs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NetBox Labs:Your cover letter is your chance to shine! Tell us why you want to work at NetBox Labs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NetBox Labs!
How to prepare for a job interview at NetBox Labs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
