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- Tasks: Support UK customers with personalised service while ensuring compliance with regulations.
- Company: Join GIMO, a leading marketing agency in the iGaming industry, partnering with top brands.
- Benefits: Enjoy hybrid working, a discretionary bonus, private health insurance, and Friday pizza parties!
- Why this job: Be part of a dynamic team focused on customer experience and regulatory compliance in gaming.
- Qualifications: Experience in customer support, preferably in AML/CTF or iGaming; strong communication skills required.
- Other info: Flexible hours may be needed, including occasional weekends.
The predicted salary is between 28800 - 43200 £ per year.
Global Interactive Marketing Online (GIMO) is a London based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.
As a Customer Support Advisor – Safer Gambling & AML, you will play a key role in providing outstanding support to our UK-based customers while ensuring regulatory compliance. This hybrid role combines customer relationship management with AML/CTF and safer gambling due diligence tasks.
You will collaborate across departments to identify risks, support vulnerable players, and maintain trust through discreet and professional service. This is an exciting opportunity for someone passionate about compliance and customer experience within the iGaming industry.
- Customer Support & Relationship Management
- Act as the main point of contact for UK customers, delivering personalized, high-quality support via phone and email.
- Build strong, long-term relationships with customers, fostering loyalty and satisfaction.
- Compliance & Safer Gambling (AML/CTF & SG)
- Conduct due diligence checks on new and existing customers to ensure compliance with AML/CTF and LCCP regulations.
- Engage directly with players showing signs of risk or harm via phone and email in a supportive, non-confrontational manner.
- Ensure internal processes align with regulatory guidance, RG policies, and best practices.
- Work closely with the Player Protection, Compliance, Customer Support, Marketing, and Finance teams.
- Contribute to cross-functional projects and ad hoc initiatives such as remediation work or process improvements.
- Offer feedback on emerging trends in customer behaviour, regulatory risks, and engagement strategies.
Experience in a customer support ideally within AML/CTF, safer gambling, or compliance role. Industry experience within iGaming, online casino, or sports betting will be preferable. Fluent English speaker (written and verbal) with excellent communication skills. Strong relationship-building skills and a customer-first mindset. Comfortable using CRM platforms, Microsoft Office Suite (Excel, Word, PowerPoint), RMS, JIRA, and adaptable to new systems. Willingness to work flexible hours, including occasional weekends, based on business needs.
Our generous UK benefits package includes:
- Hybrid working [3 days in office/2 days remote]
- End of year discretionary Bonus
- Pension Scheme
- Private Health Insurance
- Pizza and drinks every Friday.
GIMO & NetBet are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy.
Customer Relationship Management Executive employer: NetBet
Contact Detail:
NetBet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Executive
✨Tip Number 1
Familiarise yourself with the iGaming industry, especially focusing on compliance and safer gambling practices. Understanding the regulatory landscape will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the iGaming sector, particularly those involved in customer support and compliance. Engaging with industry experts can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed customer relationships or handled compliance issues. Having specific examples ready will showcase your experience and problem-solving skills during the interview.
✨Tip Number 4
Stay updated on the latest trends in customer behaviour and regulatory changes within the iGaming industry. This knowledge will not only impress during your interview but also show that you're proactive and engaged with the field.
We think you need these skills to ace Customer Relationship Management Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Advisor – Safer Gambling & AML. Familiarise yourself with the iGaming industry and the importance of compliance in customer support.
Tailor Your CV: Highlight relevant experience in customer support, particularly in AML/CTF or safer gambling roles. Emphasise your relationship-building skills and any familiarity with CRM platforms or regulatory compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and compliance. Mention specific examples of how you've supported customers in previous roles and how you can contribute to maintaining trust and safety for players.
Proofread Your Application: Ensure your CV and cover letter are free from errors. A polished application reflects your attention to detail, which is crucial in a compliance-focused role. Consider asking a friend to review your documents before submission.
How to prepare for a job interview at NetBet
✨Know the Company and Its Values
Before your interview, take some time to research GIMO and NetBet. Understand their mission, values, and the services they provide. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Customer Support Skills
As a Customer Support Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or built strong relationships with customers. Highlight your communication skills and customer-first mindset.
✨Understand Compliance and Regulatory Frameworks
Familiarise yourself with AML/CTF regulations and safer gambling practices. Be ready to discuss how you would approach compliance in your role and share any relevant experience you have in this area. This shows that you are prepared for the responsibilities of the position.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
