Enterprise App Programmer_SAP IBP in Windsor

Title: Enterprise App Programmer_SAP IBP

Location: Bangalore, Karnataka, IN

Requisition ID: 132057

Job Summary

As an L2 Engineer, you are part of a 24/5 support for HCM team that is responsible for migration, incident operations, problem investigation, management and resolution. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues. The Application Support group is a part of NetApp’s IT function and is responsible for a wide range of applications expertise. As a part of a team, you will to ensure that team objectives and operational goals are met.

Job Requirements

Essential Functions

• Provide specific technology operations support during assigned shift. Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively.
• Should have 4-5 years of working experience on SAP CPI, SAP IBP to apply principles, concepts and best practices in supporting developed solutions and strategies.
• Overall order based planning process understanding including the results of Confirmation run for scheduling and shipping process, gating factor and supply usage.
• ABC XYZ segmentation, Product life cycle management, Stastical forecast generation configuration Along.
• Understanding of customization in the IBP using key figure calculation and operator.
• Supporting on Supply planning engines like Heuristic with Customized solutioning and to understand Forecast consumption concepts.
• Cloud platform integration for Data services and HANA Smart Data Integration functional technical knowledge to understand the data flow and resolve issues.
• Role creation, Catalogs, user creation concepts understanding.
• Strong communication, Strong presentation and writing skills.
• Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow.
• Ability to follow standard ITIL support principles and processes.
• Working knowledge of ServiceNow or similar ITSM support tools.
• Willingness to stretch beyond office hours in case of priority issues.
• Have been part of implementation projects and handling L2 support.
• Provide expertise on all technical questions related to SAP CPI integration.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team members.

Education

• A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred.
• An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
• Demonstrated ability to have completed multiple, moderately complex technical tasks.

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