At a Glance
- Tasks: Join our 24x7 team to support Cloud and Managed Services customers with NetApp technologies.
- Company: Dynamic tech company focused on innovative storage solutions.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and career advancement.
- Why this job: Make a real impact by solving complex problems and enhancing customer experiences.
- Qualifications: 8+ years in NetApp Storage, strong troubleshooting skills, and customer communication.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for a motivated Professional Services Engineer 3 to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide Level 3 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Administration of various NetApp Products, Implementing NetApp Best Practices, Troubleshooting, Performing NetApp ONTAP upgrades and Advanced Configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.
Job Requirements
- Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – ActiveIQ Unified Manager/ Insight, SnapCenter, Managing backup integration with NetApp technologies).
- Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening.
- Experience in other NetApp storage products like Cloud Volume ONTAP, Amazon FSXn, Azure NetApp Files, Storage grid, E-Series, SolidFire/HCI would be highly regarded.
- Experience in NetApp MetroCluster Architecture and Administration will be an added advantage.
- Experience in performing Switch Upgrades is desired.
- Experience in writing basic Python/Ansible scripts would be beneficial.
- A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks.
- Strong understanding of Storage protocols and technologies.
- Knowledge in ITIL methodologies: Change, Incident, Problem and Configuration Management.
- ITIL Fundamentals certification desired.
- Working knowledge of monitoring platforms, backup and disaster recovery platforms.
- Experience in Linux and Windows System Administration.
- Strong customer communication and documentation skills.
- Built and maintained strong relationships with internal and external stakeholders.
- Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.
Education
Typically requires a minimum of 8 years of related experience with a bachelor’s degree, and preferably 10 years; or 6 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.
Professional Services Engineer employer: NetApp
Join our dynamic team in Bangalore as a Professional Services Engineer, where you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and opportunities for continuous learning, ensuring you can advance your career while making a meaningful impact on our Cloud and Managed Services customers. Experience the unique advantage of working in a vibrant tech hub, surrounded by like-minded professionals dedicated to excellence in NetApp technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NetApp values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NetApp might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NetApp!
✨Direct Apply to NetApp
Let's not forget to apply directly through the NetApp website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Professional Services Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NetApp.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NetApp. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NetApp
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
