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For Companies At a Glance
- Tasks: Join our 24x7 team to support Cloud and Managed Services customers with NetApp technologies.
- Company: Dynamic tech company focused on innovative storage solutions.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex problems and enhancing customer experiences.
- Qualifications: 8+ years in NetApp Storage, strong troubleshooting skills, and customer communication.
- Other info: Collaborative culture with a focus on innovation and career advancement.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for a motivated Professional Services Engineer 3 to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide Level 3 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Administration of various NetApp Products, Implementing NetApp Best Practices, Troubleshooting, Performing NetApp ONTAP upgrades and Advanced Configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.
Job Requirements
- Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – ActiveIQ Unified Manager/ Insight, SnapCenter, Managing backup integration with NetApp technologies).
- Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening.
- Experience in other NetApp storage products like Cloud Volume ONTAP, Amazon FSXn, Azure NetApp Files, Storage grid, E-Series, SolidFire/HCI would be highly regarded.
- Experience in NetApp MetroCluster Architecture and Administration will be an added advantage.
- Experience in performing Switch Upgrades is desired.
- Experience in writing basic Python/Ansible scripts would be beneficial.
- A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks.
- Strong understanding of Storage protocols and technologies.
- Knowledge in ITIL methodologies: Change, Incident, Problem and Configuration Management.
- ITIL Fundamentals certification desired.
- Working knowledge of monitoring platforms, backup and disaster recovery platforms.
- Experience in Linux and Windows System Administration.
- Strong customer communication and documentation skills.
- Built and maintained strong relationships with internal and external stakeholders.
- Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.
Education
Typically requires a minimum of 8 years of related experience with a bachelor’s degree, and preferably 10 years; or 6 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.
Professional Services Engineer employer: NetApp
Contact Detail:
NetApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your expertise in NetApp technologies.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Be ready to discuss your experience with NetApp products and how you've tackled challenges in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your soft skills! Communication is key in this role, so be prepared to demonstrate how you’ve built relationships with clients and worked in teams. We love a positive attitude and a collaborative spirit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to join our team.
We think you need these skills to ace Professional Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Professional Services Engineer role. Highlight your experience with NetApp storage technologies and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Include specific examples of troubleshooting, upgrades, or any scripting you've done. This helps us understand your hands-on experience.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate a straightforward approach that gets right to the heart of why you're a great fit for our team. Avoid fluff and focus on your key achievements.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at NetApp
✨Know Your NetApp Stuff
Make sure you brush up on your knowledge of NetApp storage technologies. Be ready to discuss your experience with CDOT, 7-Mode, and any troubleshooting you've done. They’ll want to hear about specific scenarios where you’ve implemented best practices or resolved performance issues.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex problems in the past. Think about incidents you've managed or service requests you've handled. Highlight your approach to problem management and how you’ve used ITIL methodologies to improve processes.
✨Demonstrate Your Customer Communication
Since this role involves a lot of customer interaction, be ready to showcase your communication skills. Share instances where you’ve built strong relationships with clients or stakeholders. They’ll appreciate hearing how you’ve effectively documented and communicated technical information.
✨Get Technical with Scripting
If you have experience with Python or Ansible, don’t hold back! Be prepared to discuss any scripts you've written and how they’ve helped automate tasks or improve efficiency. Even if your experience is basic, showing enthusiasm for learning more can go a long way.
