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- Tasks: Guide cloud customers through their data services journey and provide technical advice.
- Company: NetApp is a leading specialist in cloud data management and storage solutions.
- Benefits: Enjoy hybrid work, volunteer time off, comprehensive health plans, and educational assistance.
- Why this job: Join a team that values innovation, teamwork, and making a real impact on customers.
- Qualifications: 2+ years in cloud/software roles and a degree in Computer Science or related field.
- Other info: Fluency in English is required; additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
As Customer Success Engineer (CSE), you will be a trusted technical advisor and strategic partner to NetApp's large, strategic cloud customers. You will guide them through the launch, migrate, optimize, and scale phases of their cloud storage and data services adoption journey.
Responsibilities:
- Act as a technology advisor, connecting business to technology and sharing new features to support customer goals.
- Provide architectural recommendations and identify risk mitigation activities.
- Executing customer commitments with NetApp and Microsoft Azure.
- Offer guidance and best practices for deploying NetApp Public Cloud Data Storage services in Azure.
- Monitor usage trends and customer health to identify challenges and optimization opportunities.
- Build impactful relationships with customers, Microsoft, and NetApp teams.
- Translate customer business requirements into technical solutions and executable value plans.
- Collaborate with account teams, cloud specialists, and solution architects towards common goals delivering customer value and business outcomes.
Job Requirements:
- 2+ years of enterprise cloud/software experience.
- 1+ years in customer-facing roles (CSM/CSE/CSA, solutions consultant, professional services delivery manager, or network administrator).
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- In-depth knowledge of Public/Hybrid Cloud Infrastructure and Cloud Service Providers (GCP, Azure, AWS).
- Azure platform certifications (required within the first 6 months).
- Strong understanding of the storage industry, cloud environments, virtualization, and cloud management stacks.
- Experience with ONTAP and Cloud Volumes ONTAP (CVO) is desired.
- Knowledge of data center operations, cloud security, and enterprise IT is desired.
- Strong aptitude for learning new technologies and applying them in a customer-facing environment.
Education:
- Fluent in English.
- Additional European languages are a plus.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Customer Success Engr employer: NetApp, Inc.
Contact Detail:
NetApp, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engr
✨Tip Number 1
Familiarise yourself with NetApp's products and services, especially their cloud storage solutions. Understanding how these technologies work will allow you to speak confidently about them during interviews and demonstrate your ability to connect business needs with technical solutions.
✨Tip Number 2
Network with current or former employees of NetApp, particularly those in customer-facing roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Stay updated on the latest trends in cloud technology and data management. Being knowledgeable about industry developments will not only impress your interviewers but also show that you are proactive and committed to continuous learning.
✨Tip Number 4
Prepare to discuss specific examples from your past experiences where you've successfully solved customer challenges or optimised cloud solutions. This will help you illustrate your problem-solving skills and your ability to build impactful relationships with clients.
We think you need these skills to ace Customer Success Engr
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Engineer position. Tailor your application to highlight relevant experience in cloud services and customer-facing roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of enterprise cloud/software experience and any specific roles that align with the job description, such as CSM or solutions consultant. Use concrete examples to demonstrate your skills.
Showcase Technical Knowledge: Mention your familiarity with Public/Hybrid Cloud Infrastructure and any relevant certifications, especially those related to Azure. If you have experience with ONTAP or Cloud Volumes ONTAP, be sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Discuss how your technical expertise can help NetApp's customers achieve their goals and how you can contribute to building impactful relationships with clients and teams.
How to prepare for a job interview at NetApp, Inc.
✨Understand the Role
Make sure you have a solid grasp of what a Customer Success Engineer does. Familiarise yourself with the responsibilities listed in the job description, especially around guiding customers through their cloud journey and providing architectural recommendations.
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with cloud platforms like Azure, GCP, or AWS. Highlight any relevant certifications, particularly those related to Azure, and be ready to explain how you've applied your technical skills in customer-facing roles.
✨Demonstrate Relationship-Building Skills
Since building impactful relationships is key, think of examples from your past where you've successfully collaborated with clients or teams. Be ready to discuss how you can connect business needs to technology solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss specific scenarios where you've had to identify challenges, mitigate risks, or optimise cloud services for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
