Customer Success Engr

As Customer Success Engineer (CSE), you will be a trusted technical advisor and strategic partner to NetApp’s large, strategic cloud customers. You will guide them through the launch, migrate, optimize, and scale phases of their cloud storage and data services adoption journey.

Responsibilities

• Act as a technology advisor, connecting business to technology and sharing new features to support customer goals.
• Provide architectural recommendations and identify risk mitigation activities.
• Executing customer commitments with NetApp and Microsoft Azure.
• Offer guidance and best practices for deploying NetApp Public Cloud Data Storage services in Azure.
• Monitor usage trends and customer health to identify challenges and optimization opportunities.
• Build impactful relationships with customers, Microsoft, and NetApp teams.
• Translate customer business requirements into technical solutions and executable value plans.
• Collaborate with account teams, cloud specialists, and solution architects towards common goals delivering customer value and business outcomes.

Job Requirements

• 2+ years of enterprise cloud/software experience.
• 1+ years in customer-facing roles (CSM/CSE/CSA, solutions consultant, professional services delivery manager, or network administrator).
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• In-depth knowledge of Public/Hybrid Cloud Infrastructure and Cloud Service Providers (GCP, Azure, AWS).
• Azure platform certifications (required within the first 6 months).
• Strong understanding of the storage industry, cloud environments, virtualization, and cloud management stacks.
• Experience with ONTAP and Cloud Volumes ONTAP (CVO) is desired.
• Knowledge of data center operations, cloud security, and enterprise IT is desired.
• Strong aptitude for learning new technologies and applying them in a customer-facing environment.

Education

• Fluent in English.
• Additional European languages are a plus.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.