At a Glance
- Tasks: Provide 2nd level IT support and troubleshoot incidents for end users.
- Company: Join Net2Source, a global leader in workforce solutions.
- Benefits: Gain valuable experience in a dynamic IT environment with career growth opportunities.
- Other info: Collaborate with a diverse team and work on exciting IT projects.
- Why this job: Make a real difference by supporting users and enhancing IT services.
- Qualifications: Degree in Computer Sciences preferred; 2 years of IT support experience required.
The predicted salary is between 30000 - 40000 € per year.
Base location: Northwich, UK
Duration: Contract
Job Summary:
Responsibilities:
- Provide 2nd level IT support to end users.
- Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems.
- Use remote control software and provide onsite and remote support.
- Conduct regular interaction with IT users using basic customer service skills and communication skills.
- Work collaboratively with project team members and other support functions on activities related to IT.
- Liaise with partners and vendors on IT related user support.
- Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained.
- Perform basic incident and problem analysis as required to resolve incidents and requests.
- Perform hardware and software change requests as assigned.
- Attend end user meetings as requested to provide local support to users.
- Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level.
- Install and maintain local infrastructure as required.
Good to Have:
- Preferably a degree in Computer Sciences or Informatics.
- At least 2 years of IT experience in a technical customer support role.
- Solid familiarity with desktop applications, including MS O365, Windows 11, Mobile Phone Support (Android & iOS), Remote Software (Bomgar), local client configurations (MS Intune, SAP GUI), VPN, remote/wireless access connectivity configuration and maintenance, Incident Management tools (preferably Service Now).
- Strong customer focus, service and problem solving skills.
Desktop Technician in Warrington employer: Net2Source (N2S)
Net2Source UK is an exceptional employer, offering a dynamic work environment in Northwich where IT professionals can thrive. With a strong focus on employee growth and development, we provide comprehensive training opportunities and foster a collaborative culture that values innovation and teamwork. Our commitment to maintaining high service availability ensures that you will be part of a dedicated team, making a meaningful impact in the IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews or networking events. Bring examples of how you've resolved issues in the past to showcase your problem-solving abilities.
✨Tip Number 3
Stay updated on tech trends! Being knowledgeable about the latest desktop applications and IT support tools can give you an edge. It shows potential employers that you're proactive and passionate about your field.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly can sometimes put you ahead of the competition, so don’t miss out!
We think you need these skills to ace Desktop Technician in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your familiarity with desktop applications and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Technician role. Share specific examples of how you've tackled similar challenges in the past, and let your personality come through.
Show Off Your Problem-Solving Skills:In your application, highlight instances where you've successfully resolved IT issues. We love candidates who can demonstrate their analytical skills and ability to troubleshoot effectively, so make sure to include those details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Net2Source (N2S)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop applications, especially MS O365 and Windows 11. Be ready to discuss your experience with remote software like Bomgar and local client configurations. The more familiar you are with the tools mentioned in the job description, the more confident you'll feel during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, it's crucial to demonstrate your customer service skills. Think of examples where you've successfully resolved user issues or provided support. Highlighting your strong communication skills will show that you're not just tech-savvy but also great at dealing with people.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting abilities. Prepare to walk through how you would handle specific incidents or problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to perform root cause analysis.
✨Familiarise Yourself with ITIL Processes
Since the role requires conforming to ITIL processes, it’s a good idea to have a basic understanding of these frameworks. Be prepared to discuss how you’ve applied ITIL principles in past roles, particularly in incident management and system logging. This will show that you’re not only technically proficient but also aligned with industry best practices.
