At a Glance
- Tasks: Lead the design and implementation of innovative ServiceNow solutions for ITSM and employee experience.
- Company: Join a forward-thinking tech company focused on digital transformation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and career advancement.
- Why this job: Make a significant impact by optimising AI-driven workflows and enhancing user experiences.
- Qualifications: 10+ years in ServiceNow with strong expertise in ITSM and AI integrations.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking a highly experienced Service Now professional to lead the design, implementation, and optimization of Service Now ITSM and Employee Experience solutions.
The ideal candidate will possess strong expertise in Service Now ITSM Pro, Now Assist, Agentic AI, Virtual Agent, Platform Analytics, Service Portal, UI Builder, and enterprise integrations.
The role involves working closely with business stakeholders, architects, and delivery teams to design scalable digital workflows, AI-driven automation, and user-centric service experiences.
Key Responsibilities
- Service Now Platform & ITSM
- Lead implementation and enhancement of ITSM processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.
- Configure and optimize ITSM Pro capabilities and best practices.
- Drive Service Now platform governance, performance, scalability, and upgrade planning.
- Now Assist & Agentic AI
- Design and implement Service Now Now Assist capabilities across ITSM processes.
- Define and configure AI Agents, Agentic Workflows, and AI-powered operational use cases.
- Assess governance, risk, compliance, and security considerations associated with AI capabilities.
- Collaborate with stakeholders to identify suitable automation opportunities leveraging Agentic AI.
- Virtual Agent & Conversational Experiences
- Design and develop Virtual Agent topics and conversational workflows.
- Integrate Virtual Agent with ITSM, Service Catalog, Knowledge Management, and external systems.
- Improve employee and support experiences through self-service and AI-assisted interactions.
- Service Portal & UI Builder
- Design modern employee experiences using Employee Center, Service Portal, and UI Builder.
- Develop reusable UI components, custom pages, and workspace experiences.
- Ensure high usability, accessibility, and responsive design standards.
- Platform Analytics & Reporting
- Design dashboards, scorecards, KPIs, Performance Analytics indicators, and executive reports.
- Provide operational insights and service performance measurements.
- Enable data-driven decision-making through analytics and visualization.
- Integrations & Automation
- Lead integrations with enterprise applications using Integration Hub, REST, SOAP, MID Server, and spokes.
- Design integration patterns, orchestration workflows, and event-driven automation.
- Work with external systems such as Azure Dev Ops, IAM, Monitoring Tools, Asset Management, and IT Operations platforms.
- Provide solution architecture guidance and technical leadership.
- Participate in discovery workshops, roadmap planning, and solution design sessions.
- Mentor development and administration teams.
- Review technical designs and ensure alignment with Service Now best practices.
- Required Skills
- Service Now Products
- ITSM / ITSM Pro
- Now Assist
- AI Agents & Agentic AI
- Virtual Agent
- Performance Analytics
- Integration Hub
- Service Portal
- UI Builder
- Employee Center
- Flow Designer
- Technical Skills
- REST APIs
- SOAP APIs
- JSON/XML
- Integration Hub Spokes
- MID Server
- Service Now Scripting
- ACLs, Business Rules, Client Scripts
- Preferred Qualifications
- Service Now Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS-ITSM)
- Service Now Certified AI Professional / Generative AI Certifications
- Service Now Certified Technical Architect (CTA) preferred
- ITIL V4 Foundation or Managing Professional
Experience
- 10+ years of Service Now platform experience.
- 5+ years in ITSM implementations.
- 2- 3 years in Now Assist Agentic AI implementation
- Experience with AI-enabled Service Now solutions, Now Assist, Virtual Agent, and enterprise integrations.
- Experience leading large-scale Service Now transformation programs in enterprise environments.
- Nice to Have
- AI Governance and Responsible AI experience.
- Knowledge of AIOps, Event Management, CMDB, and ITOM.
- Experience with Agentic AI adoption frameworks and operational governance.
- Multi-cloud and enterprise integration experience.
Skills
Mandatory Skills
- Service Now ITSM, AI Agents
- #J-18808-Ljbffr
Senior ServiceNow Solution Architect in Startforth employer: Net2Source (N2S)
Net2Source (N2S) is an exceptional employer located in Basildon, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from ongoing professional development opportunities and a supportive environment that values their contributions, making it an ideal place for those looking to grow their careers in data warehousing and ETL solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Solution Architect in Startforth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Net2Source (N2S) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Net2Source (N2S) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Net2Source (N2S)!
✨Direct Apply to Net2Source (N2S)
Let's not forget to apply directly through the Net2Source (N2S) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior ServiceNow Solution Architect in Startforth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Net2Source (N2S).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Net2Source (N2S). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Net2Source (N2S)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
