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For Companies At a Glance
- Tasks: Lead innovative Pega projects and design microjourneys that enhance customer experiences.
- Company: Join a forward-thinking tech company focused on digital transformation.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of customer service technology.
- Qualifications: 6-10 years experience with Pega, strong Agile skills, and a passion for innovation.
- Other info: Collaborative environment with exciting AI projects and career advancement potential.
The predicted salary is between 60000 - 84000 £ per year.
About the Role
Location – United Kingdom
Mode of Work – Remote
Type of Hiring – Permanent
Experience: 6–10 years overall; 3+ on Pega; 1+ Pega CS implementation
Role Summary: Feature tech lead for microjourneys; translates business needs into scalable Pega CS design and ensures delivery discipline.
Must Have Skills:
- Pega CS build expertise: Interaction Portal configuration, service case lifecycle, guided flows, correspondence rules, and work queues/routing.
- Constellation authoring: view composition, data reference patterns, personalization, accessibility, and localization; or Cosmos with DX API familiarity.
- Integration build: REST/JSON with OAuth2, request/response mapping, authentication profiles, reusable connectors, fault handling, and idempotency.
- Quality discipline: PegaUnit authoring, scenario test basics, test data creation, coverage measurement, and CI readiness.
- Performance basics: clipboard hygiene, list pagination, query filters, PDC alert interpretation and fix plans.
- Rule resolution and circumstancing (by property/date); versioning and branching best practices.
- Strong Agile delivery: story slicing, acceptance criteria, definition of done, and demo readiness.
Key Responsibilities:
- Own microjourney design: case types, stages/steps, SLAs, escalations, correspondences, and exception paths.
- Build omnichannel features: Digital Messaging (chat/WhatsApp), Email Bot intents/entities, Knowledge articles, CSR tools, and guided assistance.
- Define integration contracts and mappings; implement robust error handling and retry; ensure guardrail compliance.
- Champion testing: PegaUnit, scenario tests, coverage tracking; SIT/UAT support and defect triage.
- Contribute to reusables (integration wrappers, UI fragments), code reviews, and developer onboarding.
- Collaborate on AI use cases (classification, sentiment, summarization) with measurable impact on AHT/CSAT.
- NBA surfaces from CDH in CSR desktop; simple strategies for service recommendations.
- NLP model lifecycle for Email Bot: training data, testing, drift checks, confidence thresholds, and fallback flows.
- CTI integrations/IVR handoff patterns for screen‑pop and case context.
Certifications Preferred: Badges in Customer Service, Digital Messaging, PDC, GenAI
Pega Senior System Architect (CSSA) employer: Net2Source (N2S)
Contact Detail:
Net2Source (N2S) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pega Senior System Architect (CSSA)
✨Tip Number 1
Network like a pro! Reach out to your connections in the Pega community or related fields. Attend webinars, join forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your Pega skills. Make sure you can talk confidently about your experience with microjourneys, integration builds, and Agile delivery. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a GitHub repository where you can display your Pega projects and any relevant code snippets. This gives potential employers a tangible look at what you can do, and we all love a good visual!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our team, so make sure you put your best foot forward!
We think you need these skills to ace Pega Senior System Architect (CSSA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pega Senior System Architect role. Highlight your experience with Pega CS, especially in areas like interaction portal configuration and integration builds. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects where you've demonstrated your expertise in microjourney design or Agile delivery. Let us know what excites you about working with StudySmarter!
Showcase Your Achievements: Don't just list your responsibilities; showcase your achievements! Use metrics to demonstrate your impact, like improvements in AHT/CSAT or successful implementations of omnichannel features. We love seeing how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your Pega Inside Out
Make sure you brush up on your Pega CS build expertise. Be ready to discuss Interaction Portal configuration, service case lifecycles, and guided flows. Having specific examples from your past experience will show that you can translate business needs into scalable designs.
✨Showcase Your Agile Skills
Since strong Agile delivery is key for this role, be prepared to talk about your experience with story slicing, acceptance criteria, and the definition of done. Share how you've contributed to Agile teams in the past and any challenges you've overcome.
✨Demonstrate Testing Know-How
Testing is crucial in this role, so highlight your experience with PegaUnit authoring and scenario tests. Discuss how you've tracked coverage and supported SIT/UAT processes. This will show your commitment to quality discipline.
✨Be Ready for Integration Discussions
Integration build knowledge is a must-have, so be prepared to dive into REST/JSON, OAuth2, and error handling. Bring examples of how you've defined integration contracts and mappings in previous projects to demonstrate your expertise.
