At a Glance
- Tasks: Provide 2nd level IT support and troubleshoot incidents for end users.
- Company: Join Net2Source, a global leader in workforce solutions with a vibrant team.
- Benefits: Gain valuable experience in IT support with opportunities for growth.
- Other info: Collaborative environment with a focus on customer service and problem-solving.
- Why this job: Make a real difference by helping users solve their tech issues every day.
- Qualifications: Degree in Computer Sciences preferred; 2 years of IT support experience required.
The predicted salary is between 30000 - 40000 € per year.
Base location: Northwich, UK
Duration: Contract
Job Summary:
Responsibilities:
- Provide 2nd level IT support to end users.
- Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems.
- Use remote control software and provide onsite and remote support.
- Conduct regular interaction with IT users using basic customer service skills and communication skills.
- Work collaboratively with project team members and other support functions on activities related to IT.
- Liaise with partners and vendors on IT related user support.
- Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained.
- Perform basic incident and problem analysis as required to resolve incidents and requests.
- Perform hardware and software change requests as assigned.
- Attend end user meetings as requested to provide local support to users.
- Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level.
- Install and maintain local infrastructure as required.
Good to Have:
- Preferably a degree in Computer Sciences or Informatics.
- At least 2 years of IT experience in a technical customer support role.
- Solid familiarity with desktop applications, including MS O365, Windows 11, Mobile Phone Support (Android & iOS), Remote Software (Bomgar), local client configurations (MS Intune, SAP GUI), VPN, remote/wireless access connectivity configuration and maintenance, Incident Management tools (preferably Service Now).
- Strong customer focus, service and problem solving skills.
About Net2Source UK:
Net2Source is a global workforce solutions provider with a footprint in 32+ countries and over 4,500 employees worldwide. Our UK team is dedicated to placing top IT professionals in impactful, rewarding roles across the industry.
Desktop Technician in Northwich employer: Net2Source (N2S)
Net2Source UK is an exceptional employer, offering a dynamic work environment in Northwich where IT professionals can thrive. With a strong focus on employee growth and development, we provide comprehensive training opportunities and foster a collaborative culture that values teamwork and innovation. Our commitment to maintaining high service availability ensures that you will be part of a dedicated team, making a meaningful impact in the IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician in Northwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to desktop support. Role-play with a friend or use online resources to get comfortable with articulating your problem-solving process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Desktop Technician in Northwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your familiarity with desktop applications and customer service skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Technician role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Problem-Solving Skills:In your application, highlight specific examples where you've successfully troubleshot issues or resolved incidents. We’re looking for those solid problem-solving skills that will help us maintain high service availability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop applications like MS O365 and Windows 11. Be ready to discuss your experience with remote software and incident management tools like Service Now, as these will likely come up during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, highlight your customer service skills. Prepare examples of how you've successfully resolved user issues in the past, demonstrating your strong focus on service and problem-solving.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this position. Brush up on how incidents are logged and managed, and be prepared to discuss how you’ve applied these principles in your previous roles to ensure efficient incident resolution.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your troubleshooting skills. Think about common issues you’ve encountered and how you resolved them. Practising these scenarios can help you articulate your thought process clearly during the interview.
