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For Companies At a Glance
- Tasks: Lead innovative Pega projects and design microjourneys that enhance customer experiences.
- Company: Join a forward-thinking tech company focused on digital transformation.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of customer service technology.
- Qualifications: 6+ years in software development with strong Pega CS expertise.
- Other info: Collaborative environment with a focus on AI and cutting-edge solutions.
The predicted salary is between 60000 - 84000 £ per year.
About the Role
Location – United Kingdom
Mode of Work – Remote
Type of Hiring – Permanent
Experience: 6–10 years overall; 3+ on Pega; 1+ Pega CS implementation
Role Summary: Feature tech lead for microjourneys; translates business needs into scalable Pega CS design and ensures delivery discipline.
Must Have Skills
- Pega CS build expertise: Interaction Portal configuration, service case lifecycle, guided flows, correspondence rules, and work queues/routing.
- Constellation authoring: view composition, data reference patterns, personalization, accessibility, and localization; or Cosmos with DX API familiarity.
- Integration build: REST/JSON with OAuth2, request/response mapping, authentication profiles, reusable connectors, fault handling, and idempotency.
- Quality discipline: PegaUnit authoring, scenario test basics, test data creation, coverage measurement, and CI readiness.
- Performance basics: clipboard hygiene, list pagination, query filters, PDC alert interpretation and fix plans.
- Rule resolution and circumstancing (by property/date); versioning and branching best practices.
- Strong Agile delivery: story slicing, acceptance criteria, definition of done, and demo readiness.
Key Responsibilities
- Own microjourney design: case types, stages/steps, SLAs, escalations, correspondences, and exception paths.
- Build omnichannel features: Digital Messaging (chat/WhatsApp), Email Bot intents/entities, Knowledge articles, CSR tools, and guided assistance.
- Define integration contracts and mappings; implement robust error handling and retry; ensure guardrail compliance.
- Champion testing: PegaUnit, scenario tests, coverage tracking; SIT/UAT support and defect triage.
- Contribute to reusables (integration wrappers, UI fragments), code reviews, and developer onboarding.
- Collaborate on AI use cases (classification, sentiment, summarization) with measurable impact on AHT/CSAT.
- NBA surfaces from CDH in CSR desktop; simple strategies for service recommendations.
- NLP model lifecycle for Email Bot: training data, testing, drift checks, confidence thresholds, and fallback flows.
- CTI integrations/IVR handoff patterns for screen‑pop and case context.
Certifications
Preferred: Badges in Customer Service, Digital Messaging, PDC, GenAI
Pega Senior System Architect (CSSA) in London employer: Net2Source (N2S)
Contact Detail:
Net2Source (N2S) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pega Senior System Architect (CSSA) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Pega community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Pega CS projects, especially those involving microjourneys and omnichannel features. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on Agile delivery practices and PegaUnit testing. Be ready to discuss how you've tackled challenges in past projects and how you ensure quality in your work.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive roles listed there, and it’s a great way to get noticed by our hiring team. Plus, it shows you're genuinely interested in joining us at StudySmarter!
We think you need these skills to ace Pega Senior System Architect (CSSA) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pega Senior System Architect role. Highlight your experience with Pega CS, especially in areas like interaction portal configuration and integration builds. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects where you've demonstrated your expertise in microjourney design or Agile delivery. Let us know what excites you about working with StudySmarter!
Showcase Your Achievements: Don't just list your responsibilities; showcase your achievements! Use metrics to demonstrate your impact, like improvements in AHT/CSAT or successful implementations of omnichannel features. We love seeing how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your Pega Inside Out
Make sure you brush up on your Pega CS build expertise. Be ready to discuss Interaction Portal configuration, service case lifecycles, and guided flows. Having specific examples from your past experience will show that you can translate business needs into scalable designs.
✨Showcase Your Agile Skills
Since strong Agile delivery is key for this role, prepare to talk about your experience with story slicing, acceptance criteria, and the definition of done. Bring examples of how you've contributed to Agile teams and how you ensure demo readiness.
✨Demonstrate Integration Knowledge
Familiarise yourself with REST/JSON integration and OAuth2 authentication profiles. Be prepared to explain how you've implemented robust error handling and retry mechanisms in previous projects. This will highlight your technical depth and problem-solving skills.
✨Champion Testing and Quality Discipline
Testing is crucial in this role, so be ready to discuss your experience with PegaUnit authoring and scenario tests. Share how you've tracked coverage and supported SIT/UAT processes. This will show your commitment to quality and discipline in delivery.
