Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead major incident management and ensure effective communication across teams.
- Company: Join a dynamic team at Mphasis, a leader in IT service management.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by resolving critical incidents and improving service processes.
- Qualifications: Strong communication skills and prior experience in major incident management required.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
Who are we looking for?
Responsibilities include:
- Providing high quality, professional major incident management as part of a 24x7, 365 Major Incident Management team.
- Quickly understanding customer issues from a business impact perspective, drawing logical conclusions, making sensible suggestions that meet both the Mphasis strategic direction and customers' needs, and engaging other vendors/suppliers to support.
- Responsible for assessing situations, making appropriate interventions, managing resolution activities, and communicating this to both technical and non-technical stakeholders within Mphasis, Client, and 3rd Parties.
- Ensuring major incidents are managed effectively, managing the expectations for stakeholders, and acting as a point of contact for business areas using language understood by those stakeholders.
- Managing and reporting on core ITSM processes such as Incident, Problem, Change, and Service Level management.
- Subject Matter Expert (SME) in the specific process area, representing the process to all stakeholders, reporting on performance, and developing recommendations for continual service improvement.
- Supporting and nurturing process improvements and knowledge base improvements.
- Contributing to the objectives of the wider Service Management and Operations team.
Skills / Experience Required:
- Strong communication, interpersonal, and presentation skills for working with teams at all levels including client stakeholders.
- Prior experience of Major Incident and other ITSM processes.
- Strong knowledge on Service Now - mainly in Problem, Change, Major Incident, and Reporting modules.
- Excellent leadership skills and ability to collaborate with team members.
- Experience of working with teams in India.
- Ability to analyse a high volume of technical data and work in a fast-paced environment.
- Strong problem solving, analytical, and time management skills.
- Ability to work to deadlines including attention to detail and multitasking skills.
Desirable:
- ITIL Foundation Certification
Major Incident Manager in London employer: Net2Source (N2S)
Contact Detail:
Net2Source (N2S) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Major Incident Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to major incident management. We suggest you come up with examples from your past experiences that showcase your problem-solving skills and ability to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 3
Don’t forget to research the company culture! Understanding Mphasis and its values will help you tailor your responses during interviews. We want to see how you can fit into our team and contribute to our objectives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Major Incident Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Major Incident Manager role. Highlight your experience with ITSM processes and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences in major incident management and how they align with our needs at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your interpersonal skills through your writing style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your ITSM Processes
Make sure you brush up on your knowledge of ITSM processes, especially Major Incident Management. Be ready to discuss how you've handled incidents in the past and how you can apply that experience to the role. Use specific examples to demonstrate your expertise.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining complex technical concepts in simple terms. Think about how you would communicate with both technical and non-technical stakeholders. This will show that you can bridge the gap between different teams.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to analyse data and make quick decisions under pressure. Highlight your analytical skills and how you've successfully resolved major incidents in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Engage with Stakeholders
Think about how you would manage expectations and communicate with various stakeholders. Be ready to share examples of how you've engaged with clients or third parties in previous roles. This will show that you understand the importance of stakeholder management in incident resolution.