At a Glance
- Tasks: Design and implement innovative contact centre solutions using Amazon Connect and AWS services.
- Company: Join a leading tech company in London with a hybrid work culture.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: 12-month project with potential for extension and dynamic team collaboration.
- Why this job: Make an impact by creating scalable solutions in a fast-paced environment.
- Qualifications: Experience with AWS, CI/CD, and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 € per year.
Location: London, UK
Mode of Work: Hybrid (2 Days Onsite Per Week)
Type of Hiring: Fixed Term Employment (FTE)
Project Duration: 12 Months (Possible Extension)
Mandatory Skills
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
- ServiceNow (ITOM ITSM and other) functional testing
- ServiceNow-Event Management
- Terraform and CloudFormation proficiency
Key Responsibilities
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Good to Have Skills
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact centre ecosystems
Soft Skills
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
Amazon Connect / AWS Contact Center Architect in London employer: Net2Source (N2S)
Join a forward-thinking company that values innovation and collaboration, offering a hybrid work model in the vibrant city of London. As an Amazon Connect / AWS Contact Center Architect, you will have the opportunity to work with cutting-edge technology while enjoying a supportive work culture that prioritises employee growth and development. With a focus on continuous learning and a commitment to best practices, this role provides a meaningful and rewarding career path in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect / AWS Contact Center Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to AWS and Amazon Connect. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to AWS and contact centre solutions. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Amazon Connect / AWS Contact Center Architect in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with AWS and Amazon Connect. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise in CI/CD and DevOps practices!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm for AWS solutions and contact centre architecture, so let your passion come through.
Showcase Relevant Projects:If you've worked on projects involving ServiceNow or Terraform, make sure to mention them! We’re keen on seeing real-world applications of your skills, especially in designing scalable solutions and automation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your AWS Stuff
Make sure you brush up on your AWS Infrastructure knowledge, especially around Amazon Connect and the services mentioned in the job description. Be ready to discuss your hands-on experience and how you've implemented solutions using Lambda, API Gateway, and CloudWatch.
✨Show Off Your CI/CD Skills
Since CI/CD architecture is a key part of the role, prepare to talk about your experience with DevOps practices. Bring examples of how you've supported CI/CD pipelines and deployment automation in previous projects, and be ready to explain the tools you used.
✨Demonstrate Your Problem-Solving Abilities
This role requires strong analytical skills, so think of specific challenges you've faced in past projects and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving prowess.
✨Communicate Clearly and Collaboratively
Stakeholder communication is crucial, so practice articulating your thoughts clearly. Prepare to discuss how you've collaborated with different teams in the past, particularly when gathering requirements or delivering technical solutions. Good communication can set you apart!
