At a Glance
- Tasks: Design and implement innovative AWS Connect contact centre solutions.
- Company: Join a rapidly growing global workforce solutions company.
- Benefits: Competitive salary, hybrid work model, and career growth opportunities.
- Other info: Collaborative culture with a focus on diversity and inclusion.
- Why this job: Make an impact with cutting-edge technology in a dynamic environment.
- Qualifications: Strong AWS expertise and experience in contact centre solutions.
The predicted salary is between 70000 - 90000 € per year.
About Us:
Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for the last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and the Middle East.
About the Role:
Location: London, UK
Job Type: FTE 12 Months
Hybrid: Weekly 2 days in office.
Job Summary:
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities:
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills:
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills:
- Salesforce Marketing Cloud / Campaign Operations experience
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills:
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
Locations
AWS Connect Architect in Hampshire, Portsmouth employer: Net2Source (N2S)
Net2Source Inc. is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration. With a strong commitment to employee growth, we provide extensive training opportunities and a hybrid work model that promotes work-life balance. Join us to be part of a rapidly expanding company that values diversity and empowers its employees to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect Architect in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that AWS Connect Architect role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to AWS and contact centre solutions. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository with projects that highlight your expertise in AWS, Terraform, and CI/CD practices. This gives potential employers a tangible look at what you can do, making you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace AWS Connect Architect in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AWS Connect Architect role. Highlight your hands-on experience with Amazon Connect and AWS services, as well as any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don't forget to mention your expertise in CI/CD architecture and DevOps practices – we love that stuff!
Showcase Your Problem-Solving Skills:In your application, be sure to highlight specific examples of how you've tackled challenges in previous roles. We value strong problem-solving abilities, so share those stories that demonstrate your analytical skills and creativity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect. Be ready to discuss how you've designed and implemented contact centre solutions in the past, and have specific examples at hand to showcase your expertise.
✨Showcase Your CI/CD Skills
Since CI/CD architecture is a key part of the role, prepare to talk about your experience with deployment automation and how you've used tools like Terraform and CloudFormation. Bring examples of how you've improved workflows or reduced deployment times in previous projects.
✨Understand Integration Challenges
Familiarise yourself with CRM integrations, particularly with platforms like Salesforce and ServiceNow. Be ready to discuss any challenges you've faced during integrations and how you overcame them, as this will demonstrate your problem-solving skills.
✨Communicate Effectively
Strong communication is crucial for this role. Practice explaining complex technical concepts in simple terms, as you'll need to collaborate with various stakeholders. Think of examples where your communication skills made a difference in project outcomes.
