At a Glance
- Tasks: Provide 2nd level IT support and troubleshoot incidents for end users.
- Company: Join a dynamic team in Northwich, UK, focused on IT excellence.
- Benefits: Gain valuable experience in a contract role with potential for growth.
- Other info: Collaborate with a supportive team and enhance your technical skills.
- Why this job: Be the go-to tech hero, solving problems and supporting users daily.
- Qualifications: 2 years of IT support experience and familiarity with desktop applications.
The predicted salary is between 30000 - 40000 € per year.
Base location: Northwich, UK
Duration: Contract
Job Summary:
- Provide 2nd level IT support to end users.
- Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems.
- Use remote control software and provide onsite and remote support.
- Conduct regular interaction with IT users using basic customer service skills and communication skills.
- Work collaboratively with project team members and other support functions on activities related to IT.
- Liaise with partners and vendors on IT related user support.
- Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained.
- Perform basic incident and problem analysis as required to resolve incidents and requests.
- Perform hardware and software change requests as assigned.
- Attend end user meetings as requested to provide local support to users.
- Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level.
- Install and maintain local infrastructure as required.
Good to Have:
- Preferably a degree in Computer Sciences or Informatics.
- At least 2 years of IT experience in a technical customer support role.
- Solid familiarity with desktop applications, including MS O365, Windows 11, Mobile Phone Support (Android).
Desktop Technician employer: Net2Source (N2S)
As a Desktop Technician at our Northwich location, you will join a dynamic team that values collaboration and innovation. We offer a supportive work culture with opportunities for professional growth, ensuring you can enhance your skills while contributing to meaningful IT solutions. Our commitment to employee development and a positive work environment makes us an excellent employer for those seeking a rewarding career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Desktop Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Brush up on your troubleshooting skills! Make sure you can confidently demonstrate your ability to resolve incidents and perform root cause analysis during interviews. Practice common scenarios you might face as a Desktop Technician.
✨Tip Number 3
Don’t forget about the power of online presence! Update your LinkedIn profile and showcase your IT skills, especially with desktop applications like MS O365 and Windows 11. Recruiters often scout for talent there!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Desktop Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the Desktop Technician role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can benefit us at StudySmarter. Keep it friendly and professional, and don’t forget to mention any specific experiences that relate to the job description.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop applications like MS O365 and Windows 11. Be ready to discuss your experience with troubleshooting and resolving incidents, as this will likely come up during the interview.
✨Show Off Your Customer Service Skills
Since the role involves a lot of interaction with IT users, highlight your customer service skills. Prepare examples of how you've effectively communicated with users in the past, especially when resolving issues or providing support.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes is crucial for this role. Brush up on the basics and be prepared to discuss how you've applied these principles in your previous roles, particularly in incident management and problem analysis.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific situations where you successfully resolved an IT issue, and be ready to walk the interviewer through your thought process.
