At a Glance
- Tasks: Lead ecommerce projects and bridge business needs with tech teams using Salesforce Commerce Cloud.
- Company: Join a fast-growing global workforce solutions company with a diverse culture.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with excellent career advancement opportunities.
- Why this job: Make an impact in the ecommerce space while working with cutting-edge technology.
- Qualifications: Experience as a Business Analyst in ecommerce and familiarity with SFCC/Demandware required.
The predicted salary is between 36000 - 60000 £ per year.
Net2Source Inc. is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for the last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and the Middle East.
About the Role:
- Location – London, UK
- Mode of Work – Hybrid 2-3 Days Onsite per Week
- Type of Hiring – Permanent
Skills
Mandatory Skills:- Ecommerce Business Analyst – Salesforce Commerce Cloud (SFCC / Demandware)
Role Summary:
We are seeking an experienced Ecommerce Business Analyst with strong core BA skills and hands-on experience with Salesforce Commerce Cloud (SFCC / Demandware). The ideal candidate will act as a bridge between business stakeholders, product owners, and technical teams to deliver high-quality ecommerce solutions across web and mobile platforms. This role requires a deep understanding of ecommerce concepts, SFCC Business Manager, storefront capabilities, and agile delivery practices, along with the ability to translate business requirements into clear, actionable user stories.
Required Skills & Qualifications
Mandatory Skills:- Proven experience as a Business Analyst in ecommerce projects
- Hands-on experience working with Salesforce Commerce Cloud (SFCC / Demandware)
- Strong understanding of Agile / Scrum methodologies
- Experience writing user stories, acceptance criteria, and functional documentation
- Excellent communication and stakeholder management skills
- Familiarity with ecommerce analytics, tagging, and data layers
- Ability to work closely with developers, QA, UX, and product teams
- Experience supporting web and mobile commerce platforms
- Experience working with global ecommerce implementations
- Knowledge of headless commerce or API-driven architectures
- Exposure to Salesforce ecosystem (CRM, Marketing Cloud, Order Management)
- Experience with tools like JIRA, Confluence, Azure DevOps, or similar
- Strong analytical and problem-solving mindset
- Ability to manage multiple stakeholders and priorities
- Comfortable working in fast-paced, iterative delivery environments
- Detail-oriented with a strong focus on quality and customer experience
Key Responsibilities:
Business Analysis & Agile Delivery:- Lead end-to-end requirement gathering through workshops, stakeholder interviews, and document analysis
- Refine and analyse requirements to ensure clarity, feasibility, and alignment with business goals
- Collaborate closely with the Product Owner to understand requirements from a business and customer perspective
- Convert business requirements into clear, well-defined user stories with acceptance criteria
- Conduct backlog grooming/refinement sessions with Product Owner and Development teams
- Act as the primary point of clarification for development and QA teams throughout the sprint lifecycle
- Support sprint execution by answering functional queries and resolving requirement-related ambiguities
- Demonstrate sprint deliverables to Product Owner and stakeholders during sprint reviews
- Obtain formal acceptance and closure of completed user stories
- Ensure traceability between business requirements, user stories, and delivered functionality
- Apply strong ecommerce domain knowledge to solution design and requirement definition
- Demonstrate understanding of core ecommerce concepts such as: Product catalogs, categories, pricing, promotions, Cart, checkout, payment, shipping, taxation, Order management, returns, and customer accounts
- Understand website and mobile commerce platforms, including: Responsive design and viewports, Differences between desktop, mobile web, and mobile app experiences
- Work with data layers to support analytics, tracking, and personalization use cases
- Possess a foundational understanding of web accessibility standards (WCAG) and their impact on ecommerce UX.
- Strong understanding of Salesforce Commerce Cloud architecture and concepts
- Hands-on experience with SFCC Business Manager, including: Catalogs and products, Price books and promotions, Content assets and pages, Customer and order management, Site preferences and configuration
- Collaborate with technical teams on storefront features and backend configurations
- Understand and support third-party integrations with SFCC, such as: Tax and shipping providers, Analytics, personalization, and marketing tools, ERP, OMS, and CRM integrations
- Assist in impact analysis and requirement definition for SFCC upgrades, enhancements, and releases.
Commerce Business Analyst - SFCC/Demandware employer: Net2Source (N2S)
Net2Source Inc. is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration. With a strong commitment to employee growth, we provide ample opportunities for professional development and a hybrid work model that promotes work-life balance. Join us to be part of a rapidly growing company that values diversity and empowers its employees to make a meaningful impact in the ecommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Commerce Business Analyst - SFCC/Demandware
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to ecommerce and SFCC. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you've worked on relevant projects, put together a presentation that highlights your contributions and the impact you made. This can really set you apart from other candidates!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Commerce Business Analyst - SFCC/Demandware
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Ecommerce Business Analyst. Highlight your experience with Salesforce Commerce Cloud and any relevant ecommerce projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about ecommerce and how your background makes you a perfect fit for this role. Don’t forget to mention your understanding of Agile methodologies and user story writing.
Showcase Your Communication Skills:As a bridge between stakeholders and technical teams, strong communication is key. In your application, give examples of how you've effectively managed stakeholder relationships or facilitated discussions in past projects. We love seeing those soft skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and really interested in joining our team!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your SFCC Inside Out
Make sure you brush up on your Salesforce Commerce Cloud (SFCC) knowledge. Be ready to discuss specific features, like Business Manager and how it integrates with ecommerce solutions. Having real examples of how you've used SFCC in past projects will really impress the interviewers.
✨Master the Agile Methodology
Since this role requires a strong understanding of Agile/Scrum practices, be prepared to talk about your experience in these environments. Share specific instances where you’ve led requirement gathering sessions or collaborated with product owners to refine user stories.
✨Showcase Your Communication Skills
As a bridge between stakeholders and technical teams, your communication skills are crucial. Practice articulating complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully managed stakeholder expectations in previous roles.
✨Demonstrate Your Analytical Mindset
Highlight your analytical and problem-solving abilities during the interview. Prepare to discuss how you've tackled challenges in ecommerce projects, particularly around data layers and analytics. Showing that you can think critically about customer experience will set you apart.
