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- Tasks: Design and implement Amazon Connect solutions for contact centres on AWS.
- Company: Join a leading tech firm in London with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid work model, and professional growth opportunities.
- Other info: Collaborative environment with exciting projects and career advancement.
- Why this job: Make an impact by building scalable, automated contact centre architectures.
- Qualifications: Experience with AWS, CI/CD, and contact centre solutions required.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK
Job Type: FTE 12 Months
Hybrid: Weekly 2 days in office.
Job Summary
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills
- Salesforce Marketing Cloud / Campaign Operations experience
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
Skills
- Mandatory Skills: AWS IaaS, CI/CD Architecture, ServiceNow ITSM, SOA and Microservices Based Architecture, Software Engineering and Design Architecture
- Good to Have Skills: Salesforce Marketing Cloud Campaign Operations, ServiceNow (ITOM ITSM and other) Functional Testing, ServiceNow-Event Management, Terraform
AWS connect Architect in City of London employer: Net2Source (N2S)
Contact Detail:
Net2Source (N2S) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS connect Architect in City of London
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that AWS Connect Architect gig.
✨Show Off Your Skills
Create a portfolio showcasing your AWS projects, especially those involving Amazon Connect. This is your chance to demonstrate your hands-on expertise and make a lasting impression on potential employers.
✨Ace the Interview
Prepare for technical interviews by brushing up on your knowledge of AWS services like Lambda and CloudFormation. Be ready to discuss your experience with CI/CD pipelines and how you've tackled real-world problems in contact centre solutions.
✨Apply Through Us!
Don’t forget to check out our website for the latest job openings. Applying directly through us not only gives you a better shot but also keeps you in the loop about new opportunities tailored for your skills!
We think you need these skills to ace AWS connect Architect in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with AWS and Amazon Connect. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the AWS Connect Architect role. We love seeing your personality come through, so feel free to share your passion for cloud solutions and contact centre architecture.
Showcase Your Technical Skills: When listing your skills, focus on those that are mandatory for the role, like CI/CD practices and ServiceNow ITSM. We’re looking for specific expertise, so make sure to highlight your experience with AWS services and any relevant tools you've used.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around Amazon Connect and related services like Lambda and API Gateway. Be ready to discuss how you've designed and implemented contact centre solutions in the past, as this will show your hands-on expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex challenges in previous roles. Think about specific scenarios where you had to integrate various systems or automate processes using Infrastructure as Code. This will highlight your analytical skills and ability to work in a fast-paced environment.
✨Communicate Clearly with Stakeholders
Since collaboration is key in this role, practice explaining technical concepts in simple terms. Be ready to discuss how you've gathered requirements from stakeholders and delivered solutions that meet their needs. Good communication can set you apart from other candidates.
✨Familiarise Yourself with CI/CD Practices
As CI/CD architecture is crucial for this position, make sure you understand the principles and tools involved. Be prepared to talk about your experience with deployment automation and how you've supported CI/CD pipelines in your previous projects.