At a Glance
- Tasks: Design and implement innovative AWS Connect contact centre solutions.
- Company: Join a rapidly growing global workforce solutions company.
- Benefits: Competitive salary, hybrid work model, and career growth opportunities.
- Other info: Collaborative culture with a focus on diversity and inclusion.
- Why this job: Make an impact with cutting-edge technology in a dynamic environment.
- Qualifications: Strong AWS expertise and experience in contact centre solutions.
The predicted salary is between 70000 - 90000 € per year.
About Us:
Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for the last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and the Middle East.
About the Role:
Location: London, UK
Job Type: FTE 12 Months
Hybrid: Weekly 2 days in office.
Job Summary:
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities:
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills:
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills:
- Salesforce Marketing Cloud / Campaign Operations experience
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills:
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
Locations
AWS Connect Architect in Cheshire, Warrington employer: Net2Source (N2S)
Net2Source Inc. is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration. With a strong commitment to employee growth, we provide extensive training opportunities and a hybrid work model that promotes work-life balance. Join us to be part of a rapidly expanding company that values diversity and empowers its employees to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect Architect in Cheshire, Warrington
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that AWS Connect Architect role.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio showcasing your AWS projects, especially those involving Amazon Connect. This will give potential employers a clear view of what you can bring to the table.
✨Ace the Interview
Prepare for technical interviews by brushing up on your AWS knowledge and problem-solving skills. Practice common interview questions related to contact centre solutions and be ready to discuss your past projects in detail.
✨Apply Through Our Website
Make sure to apply directly through our website for the best chance at getting noticed. We love seeing candidates who take the initiative to engage with us directly!
We think you need these skills to ace AWS Connect Architect in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AWS Connect Architect role. Highlight your hands-on experience with Amazon Connect and any relevant AWS services. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work with contact centre solutions and how you’ve integrated AWS services.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your problem-solving abilities. We love candidates who can think on their feet and tackle challenges head-on, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect. Be ready to discuss how you've designed and implemented contact centre solutions in the past, and have specific examples at hand to showcase your expertise.
✨Showcase Your CI/CD Skills
Since CI/CD architecture is a key part of the role, prepare to talk about your experience with deployment automation and how you've used tools like Terraform and CloudFormation. Highlight any challenges you've faced and how you overcame them.
✨Understand Integration Scenarios
Familiarise yourself with CRM integrations, particularly with platforms like Salesforce and ServiceNow. Be prepared to discuss how you've integrated these systems into contact centre solutions and the impact it had on overall performance.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Think about how you can explain complex technical concepts to non-technical stakeholders, as collaboration will be key in this position.
