At a Glance
- Tasks: Lead 24x7 application support operations and manage incident resolution.
- Company: Net2Source Inc., a rapidly growing global workforce solutions company.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Other info: Onsite role in Belfast with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: 10-15 years of IT experience, strong application support background, and ITIL knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for the last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and the Middle East.
About the Role
- Location: Belfast, UK
- Mode of Work: Onsite (5 Days Per Week)
- Type of Hiring: Permanent
Qualifications
- 10-15 years of IT experience with a strong background in Application Production Support
- Proven experience managing enterprise applications in BFSI or large regulated environments
- Strong hands-on experience with ITIL processes Incident Problem Change Release
- Experience with ticketing and monitoring tools (ServiceNow, JIRA, AppDynamics, Dynatrace, etc.)
- Solid understanding of application architecture, databases, batch jobs, and middleware
- Experience managing onshore-offshore teams and vendor coordination
- Strong stakeholder management and communication skills
Key Responsibilities
- Own 24x7 application production support operations ensuring uptime, performance, and stability
- Lead and manage L2/L3 application support teams including staffing, shifts, and performance management
- Drive Incident, Problem, and Change Management in line with ITIL processes
- Ensure SLA/KPI adherence, track metrics, and present operational dashboards to stakeholders
- Lead major incident management including bridge calls, stakeholder communication, and post-incident reviews
- Perform and govern Root Cause Analysis (RCA) and ensure permanent fixes are implemented
- Collaborate with Development, QA, Infra, and Vendor teams for issue resolution and release support
- Oversee release deployment and production validation activities
- Identify and drive automation opportunities to reduce manual effort and improve efficiency
- Ensure applications meet security compliance and audit requirements
- Prepare and present Monthly Operations Review (MOR) and management reports
Required Skills
- Unix/Linux, SQL, Autosys, ControlM or similar schedulers
- Understanding of cloud or hybrid environments (AWS/Azure)
- Exposure to automation/scripting (Shell, Python desirable)
- Knowledge of DevOps and CICD support models
Preferred Skills
- ITIL Certification mandatory
- PMP, Agile certifications good to have
- SLA availability compliance
- Mean Time to Resolve (MTTR)
- Reduction in repeat incidents
- Automation and cost-optimization initiatives
Senior Production Support & Incident Lead in Belfast employer: Net2Source (N2S)
Net2Source Inc. is an exceptional employer, offering a dynamic work environment in Belfast where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a culture that values diversity and inclusion, ensuring that every team member can contribute meaningfully to our success. Join us to be part of a rapidly expanding global workforce solutions company that prioritises your professional development while working with leading Fortune 1000 clients.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Production Support & Incident Lead in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in BFSI or production support. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL processes and incident management skills. We recommend practising common interview questions related to application support and having examples ready to showcase your experience with tools like ServiceNow and JIRA.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight how you've managed teams and driven performance improvements. Employers love to see candidates who can lead L2L3 support teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can help us maintain our growth and success.
We think you need these skills to ace Senior Production Support & Incident Lead in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Production Support & Incident Lead. Highlight your experience in application production support and any relevant ITIL processes you've managed. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience with incident management and stakeholder communication. We love a good story that showcases your skills!
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise, especially with tools like ServiceNow, JIRA, and any cloud environments you’ve worked with. We’re keen on seeing your hands-on experience, so make it stand out in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL processes, make sure you brush up on your knowledge of Incident, Problem, and Change Management. Be ready to discuss how you've applied these processes in past roles, especially in high-pressure environments.
✨Showcase Your Technical Skills
With a strong focus on application production support, be prepared to talk about your hands-on experience with tools like ServiceNow, JIRA, and monitoring tools like AppDynamics or Dynatrace. Highlight specific examples where you used these tools to resolve incidents or improve performance.
✨Demonstrate Leadership Experience
This position requires managing L2/L3 teams and vendor coordination. Share your experiences leading teams, especially in an onshore-offshore setup. Discuss how you’ve handled staffing, performance management, and any challenges you faced while ensuring team efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Think of examples where you led major incident management or performed Root Cause Analysis. Be ready to explain your thought process and the outcomes of your actions.
