At a Glance
- Tasks: Manage 24x7 application support, ensuring uptime and performance for enterprise applications.
- Company: Join a rapidly growing global workforce solutions company with a diverse culture.
- Benefits: Permanent position with competitive salary and opportunities for professional growth.
- Other info: Work onsite in Belfast, collaborating with global teams and enhancing your career.
- Why this job: Be at the forefront of tech support, driving efficiency and innovation in a dynamic environment.
- Qualifications: 10-15 years in IT with strong application support and stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
About Us:
Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for the last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and the Middle East.
About the Role:
Location – Belfast, UK
Mode of Work – Onsite (5 Days Per Week)
Type of Hiring – Permanent
Qualifications:
- 10-15 years of IT experience with a strong background in Application Production Support
- Proven experience managing enterprise applications in BFSI or large regulated environments
- Strong hands-on experience with ITIL processes Incident Problem Change Release
- Experience with ticketing and monitoring tools ServiceNow, JIRA, AppDynamics, Dynatrace, etc.
- Solid understanding of application architecture, databases, batch jobs, and middleware
- Experience managing onshore-offshore teams and vendor coordination
- Strong stakeholder management and communication skills
Key Responsibilities:
- Own 24x7 application production support operations ensuring uptime, performance, and stability
- Lead and manage L2/L3 application support teams including staffing, shifts, and performance management
- Drive Incident, Problem, and Change Management in line with ITIL processes
- Ensure SLA/KPI adherence, track metrics, and present operational dashboards to stakeholders
- Lead major incident management including bridge calls, stakeholder communication, and post-incident reviews
- Perform and govern Root Cause Analysis (RCA) and ensure permanent fixes are implemented
- Collaborate with Development, QA, Infra, and Vendor teams for issue resolution and release support
- Oversee release deployment and production validation activities
- Identify and drive automation opportunities to reduce manual effort and improve efficiency
- Ensure applications meet security compliance and audit requirements
- Prepare and present Monthly Operations Review (MOR) and management reports
Required Skills:
- Unix/Linux, SQL, Autosys, ControlM or similar schedulers
- Understanding of cloud or hybrid environments, AWS/Azure
- Exposure to automation/scripting (Shell, Python desirable)
- Knowledge of DevOps and CICD support models
Preferred Skills:
- ITIL Certification mandatory
- PMP, Agile certifications good to have
- SLA availability compliance
- Mean Time to Resolve (MTTR)
- Reduction in repeat incidents
- Automation and cost-optimization initiatives
- Stakeholder satisfaction
Production Support Specialist in Belfast employer: Net2Source (N2S)
Net2Source Inc. is an exceptional employer, offering a dynamic work environment in Belfast where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a culture that values diversity and inclusion, ensuring that every team member can contribute meaningfully to our success. Join us to be part of a rapidly growing company that prioritises your professional development while working with leading global clients.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in production support or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL processes and application support knowledge. We recommend practising common interview questions and scenarios related to incident management and stakeholder communication to show you're the right fit.
✨Tip Number 3
Showcase your experience with ticketing tools like ServiceNow and JIRA during interviews. We want to see how you've used these tools to manage incidents and improve efficiency in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Production Support Specialist in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Support Specialist role. Highlight your experience in application production support and any relevant ITIL processes you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences, especially in managing enterprise applications and leading support teams.
Showcase Your Technical Skills:Don’t forget to list your technical skills clearly. Mention your hands-on experience with tools like ServiceNow, JIRA, and any cloud environments you’ve worked with. We love seeing candidates who are well-versed in the tech we use!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your ITIL Processes
Make sure you brush up on your ITIL knowledge, especially around Incident, Problem, and Change Management. Be ready to discuss how you've applied these processes in your previous roles, as this will show your understanding of the framework and its importance in production support.
✨Showcase Your Technical Skills
Prepare to talk about your hands-on experience with tools like ServiceNow, JIRA, and AppDynamics. Have specific examples ready that demonstrate how you've used these tools to manage applications and resolve incidents effectively.
✨Highlight Stakeholder Management
Since strong communication skills are key for this role, think of instances where you've successfully managed stakeholders. Be prepared to share how you communicated during major incidents or project updates, as this will illustrate your ability to keep everyone informed and engaged.
✨Demonstrate Leadership Experience
As a Production Support Specialist, you'll likely lead teams. Share your experiences managing onshore-offshore teams and how you ensured performance and accountability. Discuss any challenges you faced and how you overcame them to highlight your leadership capabilities.
