At a Glance
- Tasks: Lead 24x7 application support, ensuring uptime and stability for critical systems.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Attractive salary, career growth, and opportunities for professional development.
- Other info: Collaborative culture with a focus on automation and efficiency.
- Why this job: Make a real impact in a dynamic environment while enhancing your technical skills.
- Qualifications: 10-15 years in IT with strong application support experience required.
The predicted salary is between 70000 - 75000 € per year.
Location: Belfast, UK
Type: Onsite, Permanent, Full-Time
Salary: GBP 70-75k/Annum
End Client: CITI (Do not disclose)
Key Responsibilities:
- Own 24x7 application production support operations ensuring uptime performance and stability.
- Lead and manage L2/L3 application support teams including staffing shifts and performance management.
- Drive Incident, Problem, and Change Management in line with ITIL processes.
- Ensure SLA/KPI adherence, track metrics, and present operational dashboards to stakeholders.
- Lead major incident management including bridge calls, stakeholder communication, and post-incident reviews.
- Perform and govern Root Cause Analysis (RCA) and ensure permanent fixes are implemented.
- Collaborate with Development, QA, Infra, and Vendor teams for issue resolution and release support.
- Oversee release deployment and production validation activities.
- Identify and drive automation opportunities to reduce manual effort and improve efficiency.
- Ensure applications meet security compliance and audit requirements.
- Prepare and present Monthly Operations Review (MOR) and management reports.
Qualifications:
- 10-15 years of IT experience with a strong background in Application Production Support.
- Proven experience managing enterprise applications in BFSI or large regulated environments.
- Strong hands-on experience with ITIL processes (Incident, Problem, Change, Release).
- Experience with ticketing and monitoring tools (ServiceNow, JIRA, AppDynamics, Dynatrace, etc.).
- Solid understanding of application architecture, databases, batch jobs, and middleware.
- Experience managing onshore-offshore teams and vendor coordination.
- Strong stakeholder management and communication skills.
Required Skills:
- Unix/Linux
- SQL
- Autosys, ControlM or similar schedulers
- Understanding of cloud or hybrid environments (AWS/Azure)
- Exposure to automation/scripting (Shell, Python desirable)
- Knowledge of DevOps and CI/CD support models.
Preferred Skills:
- ITIL Certification (mandatory)
- PMP, Agile certifications (good to have)
- SLA availability compliance
- Mean Time to Resolve (MTTR)
- Reduction in repeat incidents
- Automation and cost-optimization initiatives
- Stakeholder satisfaction.
Production Specialist/Support in Belfast employer: Net2Source (N2S)
As a Production Specialist/Support at our Belfast location, you will join a dynamic team dedicated to ensuring application stability and performance in a fast-paced environment. We pride ourselves on fostering a collaborative work culture that encourages professional growth through continuous learning and development opportunities, while also offering competitive salaries and benefits. Our commitment to innovation and efficiency means you'll have the chance to drive automation initiatives and make a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Production Specialist/Support in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at CITI or similar companies. A friendly chat can sometimes lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL processes and application support knowledge. We recommend practising common interview questions related to incident management and stakeholder communication to show you're the right fit for the role.
✨Tip Number 3
Showcase your experience with ticketing and monitoring tools like ServiceNow and JIRA. Bring examples of how you've used these tools to improve efficiency or resolve incidents quickly during your discussions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Production Specialist/Support in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Specialist/Support role. Highlight your experience in application production support and any relevant ITIL processes you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at StudySmarter. Share specific examples of your past experiences that align with the responsibilities listed in the job description.
Showcase Your Technical Skills:Don’t forget to highlight your technical skills, especially those related to Unix/Linux, SQL, and any automation tools you’ve used. We love seeing candidates who can demonstrate their hands-on experience with the tools mentioned in the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL processes, make sure you brush up on your knowledge of Incident, Problem, and Change Management. Be ready to discuss how you've applied these principles in past roles, especially in high-pressure situations.
✨Showcase Your Technical Skills
Prepare to demonstrate your hands-on experience with tools like ServiceNow, JIRA, and monitoring tools such as AppDynamics or Dynatrace. Bring examples of how you've used these tools to improve application performance or resolve incidents.
✨Highlight Your Leadership Experience
As you'll be managing L2L3 support teams, share specific instances where you've led teams effectively. Discuss your approach to staffing shifts, performance management, and how you've driven team success in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world scenarios, such as handling a major incident or performing a Root Cause Analysis. Think through your past experiences and be ready to explain your thought process and the outcomes of your actions.
