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- Tasks: Design and implement innovative AWS Connect contact centre solutions.
- Company: Join a rapidly growing global workforce solutions company.
- Benefits: Enjoy a competitive salary, hybrid work model, and career growth.
- Other info: Collaborate with diverse teams across the globe.
- Why this job: Make an impact with cutting-edge technology in a dynamic environment.
- Qualifications: Experience with AWS, CI/CD, and contact centre solutions required.
The predicted salary is between 60000 - 80000 £ per year.
About Us: Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for the last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and the Middle East.
About the Role:
Location: London, UK
Job Type: FTE 12 Months
Hybrid: Weekly 2 days in office.
Job Summary: We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities:
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills:
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills:
- Salesforce Marketing Cloud / Campaign Operations experience
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills:
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
AWS Connect Architect employer: Net2Source (N2S)
Contact Detail:
Net2Source (N2S) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Architect
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that AWS Connect Architect gig.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio showcasing your AWS projects, especially those involving Amazon Connect. This will give potential employers a clear view of what you can bring to the table.
✨Ace the Interview
Prepare for technical interviews by brushing up on your AWS knowledge and problem-solving skills. Practice common interview questions related to contact centre solutions and be ready to discuss your past projects in detail.
✨Apply Through Our Website
Make sure to apply directly through our website for the best chance at getting noticed. We love seeing candidates who take the initiative to engage with us directly!
We think you need these skills to ace AWS Connect Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AWS Connect Architect role. Highlight your hands-on experience with Amazon Connect and AWS services, as well as any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don't forget to mention your expertise in CI/CD architecture and DevOps practices – we love that stuff!
Showcase Your Problem-Solving Skills: In your application, be sure to highlight your strong problem-solving and analytical skills. Share examples of how you've tackled challenges in previous roles, especially in designing and implementing contact centre solutions. We appreciate a good story!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Net2Source (N2S)
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around Amazon Connect and related services like Lambda and API Gateway. Be ready to discuss specific projects where you've designed or implemented AWS solutions, as this will show your hands-on expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex challenges in previous roles. Think about times when you had to integrate different systems or automate processes using Infrastructure as Code. This will highlight your analytical skills and ability to work in a fast-paced environment.
✨Understand the Role's Key Responsibilities
Familiarise yourself with the job summary and key responsibilities listed in the job description. Be prepared to discuss how your experience aligns with designing contact centre solutions and managing workflows, as well as your familiarity with CI/CD practices and DevOps.
✨Communicate Effectively with Stakeholders
Since collaboration is key in this role, think of examples where you've successfully communicated technical solutions to non-technical stakeholders. This will demonstrate your ability to work well with others and ensure that you can gather requirements effectively.