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For Companies At a Glance
- Tasks: Support users by resolving service desk issues and ensuring smooth operations.
- Company: Join Net2Source Inc., a rapidly growing global workforce solutions company with a diverse culture.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Be part of a team that values innovation and collaboration while making a global impact.
- Qualifications: 3-5 years of experience in service desk support is required.
- Other info: This role is office-based, working five days a week.
The predicted salary is between 28800 - 48000 £ per year.
About Us: Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for the last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and the Middle East.
Role - Service Desk Specialist
Primary Skill - Service Desk - 3-5 years
Mode - 5 days from office
Responsibilities:
- Ensuring improvement of the two previous processes through analysis reviews and reporting as well as through automation competence building knowledge sharing and other organizational changes.
- Support problem identification.
- Escalate unresolved problems to a higher level of support if needed.
- Provide essential online security advice and support.
- Use experience to address user problems and interrogate database for potential solutions.
- During change, act systematically to respond to day-to-day operational needs and react to them, avoiding service disruptions and maintaining coherence to SLA and information security requirements.
- Respond to common requests for service by providing information to enable fulfilment.
- Promptly allocate unresolved calls as appropriate.
Specialist Support Services Administrator employer: Net2Source Inc.
Contact Detail:
Net2Source Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Support Services Administrator
✨Tip Number 1
Familiarise yourself with the specific tools and software commonly used in service desk roles. Being well-versed in these technologies can give you an edge during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your ability to handle the day-to-day operational needs effectively.
✨Tip Number 3
Research Net2Source Inc. and their approach to service desk operations. Understanding their company culture and values can help you tailor your responses in interviews, showing that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of Net2Source Inc. on platforms like LinkedIn. They can provide valuable insights into the role and the company, which can help you prepare better for your application and interviews.
We think you need these skills to ace Specialist Support Services Administrator
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Specialist Support Services Administrator position. Understand the key responsibilities and required skills, particularly focusing on service desk experience and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in service desk roles. Emphasise your problem identification skills, experience with escalation processes, and any knowledge of online security advice you can provide.
Craft a Compelling Cover Letter: Write a cover letter that connects your past experiences to the specific requirements of the role. Mention how your skills align with their need for process optimisation and your ability to maintain service level agreements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Net2Source Inc.
✨Understand the Role
Make sure you have a clear understanding of what a Service Desk Specialist does. Familiarise yourself with the key responsibilities mentioned in the job description, such as problem identification and escalation processes.
✨Showcase Your Experience
Prepare to discuss your previous experience in service desk roles. Highlight specific examples where you've successfully resolved issues or improved processes, as this will demonstrate your capability to meet their needs.
✨Emphasise Communication Skills
Since the role involves providing essential online security advice and support, be ready to showcase your communication skills. Practice explaining technical concepts in simple terms, as this is crucial for helping users understand solutions.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role, and can also help you determine if it's the right fit for you.
