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For Companies At a Glance
- Tasks: Support users by resolving service desk issues and ensuring smooth operations.
- Company: Join Net2Source Inc., a rapidly growing global workforce solutions company with a diverse culture.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Be part of a team that values innovation and collaboration while making a global impact.
- Qualifications: 3-5 years in service desk roles; strong problem-solving and communication skills required.
- Other info: This role is office-based, working five days a week.
The predicted salary is between 28800 - 48000 £ per year.
About Us: Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for the last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and the Middle East.
Role - Service Desk Specialist
Primary Skill - Service Desk - 3-5 years
Mode - 5 days from office
Responsibilities:
- Ensuring improvement of the two previous processes through analysis reviews and reporting as well as through automation competence building, knowledge sharing, and other organizational changes.
- Support problem identification.
- Escalate unresolved problems to a higher level of support if needed.
- Provide essential online security advice and support.
- Use experience to address user problems and interrogate the database for potential solutions.
- During change, act systematically to respond to day-to-day operational needs and react to them, avoiding service disruptions and maintaining coherence to SLA and information security requirements.
- Respond to common requests for service by providing information to enable fulfilment.
- Promptly allocate unresolved calls as appropriate.
Specialist Services Administrator employer: Net2Source Inc.
Contact Detail:
Net2Source Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Services Administrator
✨Tip Number 1
Familiarise yourself with the latest trends in service desk operations and automation tools. This knowledge will not only help you during interviews but also demonstrate your commitment to improving processes, which is crucial for the Specialist Services Administrator role.
✨Tip Number 2
Network with current or former employees of Net2Source Inc. on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully resolved user problems or improved service desk processes. Having these anecdotes ready will showcase your practical skills and problem-solving abilities.
✨Tip Number 4
Stay updated on information security best practices, as this role involves providing essential online security advice. Being knowledgeable in this area will set you apart and show that you understand the importance of maintaining security standards.
We think you need these skills to ace Specialist Services Administrator
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Specialist Services Administrator position. Understand the key responsibilities and required skills, particularly focusing on service desk experience and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in service desk roles. Emphasise your problem identification skills, experience with escalation processes, and any knowledge of online security advice you may have.
Craft a Compelling Cover Letter: Write a cover letter that connects your past experiences to the specific requirements of the role. Mention how your skills can contribute to process optimisation and maintaining service level agreements (SLAs).
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Net2Source Inc.
✨Understand the Company Culture
Before your interview, take some time to research Net2Source Inc. and its values. Understanding their commitment to diversity and global workforce solutions will help you align your answers with their mission and demonstrate that you're a good fit for their culture.
✨Showcase Your Service Desk Experience
Since the role requires 3-5 years of experience in a service desk environment, be prepared to discuss specific examples from your past roles. Highlight how you've handled problem identification, escalated issues, and provided essential support to users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle service disruptions. Think of situations where you've successfully resolved issues or improved processes, and be ready to explain your thought process.
✨Emphasise Your Communication Skills
As a Service Desk Specialist, effective communication is key. Be sure to demonstrate your ability to convey technical information clearly and concisely. Practice explaining complex concepts in simple terms, as this will show your capability to assist users effectively.
