Project Change Manager - Non-IT

Project Change Manager – Non-IT

Location: West London

Duration: 9mths

Inside IR35

Media Industry

As a Project Manager in the Change Delivery team, you'll be a project delivery expert. You'll use your practiced project management skills to plan and lead Business Change initiatives, working with a diverse range of stakeholders across business functions and technology. You'll champion the voice of the customer and ensure change lands effectively across the organisation.

• Drive and lead Business Change projects defining, planning and implementing in line with strategic objectives and defined launch criteria ensuring a high quality change experience for customers and employees at all times.
• Collaborate and lead cross-functional teams working with stakeholders from across client Business Services including Proposition, Product, Technology, Operations, Sales and Marketing depending on the initiative scope.
• Be an inspirational leader of the project team throughout the project lifecycle encouraging collaboration, delivery focus, decision making and escalations.
• Shape and scope the project deliverables, project structure, resource plans, timelines, and dependencies ensuring all stakeholders are clear on their role and the outcome they are responsible for delivering.
• Apply governance that ensures effective project communication, business decisions, risk and issue identification, mitigations and resolution to ensure high quality project outcomes.
• Present and lead on project updates to stakeholders across the business ensuring clear and crisp communication, including updates to Senior Management as required.
• Ensure projects deliver on time, to scope and budget with efficient use of resources and a continuous focus on the customer and business impact.
• Own and manage project artefacts such as project plans, RAID logs, RACI.
• Ensure all stakeholders receive regular and timely communications of project status, decisions required and escalations creating one version of the truth at all times.
• Undertake post implementation reviews to measure project effectiveness, identify learnings and build these into future projects to improve performance.

What you'll bring:

• A proven track record of leading the delivery of complex Business Change projects 9People & Operations) with business-wide impact. You'll be able to flex approach, work independently and use initiative within a fast-paced delivery environment.
• Strong senior stakeholder management skills will be key. You'll have a natural ability to facilitate decision making, escalation of risks, and to hold project team members to account to deliver against commitments.
• The ability to recognise and plan for interdependencies and constraints within programmes or portfolios of projects, simplifying complex situations where necessary to aid business understanding and decision making.
• Demonstrable resource planning, business planning, benefits management experience.
• Proven experience of working in matrix environments with the capability to influence across both business and technology teams, working in conjunction with technology project managers.
• Ability to work with high level direction, independently progressing project shaping, set up and delivery.
• Good understanding of project delivery best practices and how to use them.
• You're a natural collaborator. You love bringing people together and working with them to shape and deliver a solution and bringing all stakeholders on the journey.
• You'll have a passion for delivering excellence for customers and employees with the projects you lead.
• A passion for continuous learning and improvement always building on experience and best practice.