Customer Service Representative (Caerphilly)

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via various channels.
• Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.
• Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalate issues to the appropriate department.
• Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.
• Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
• Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution.

Minimum Qualifications:

• High school qualifications or equivalent
• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
• Experience using Customer Service software
• No immigration sponsorship available for this position

Preferred Qualifications:

• Ability to accurately type a minimum of 25 words per minimum
• Ability to interact professionally with others and work independently in a fast-paced environment
• Prior experience utilizing a multi-line telephone system
• Strong problem solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable team player
• Ability to prioritize workload and complete responsibilities on time