At a Glance
- Tasks: Support customer enquiries, process orders, and coordinate deliveries in a dynamic team.
- Company: Join a growing UK manufacturer focused on net-zero goals.
- Benefits: Enjoy an early finish every Friday and a supportive team environment.
- Other info: Long-term career opportunities in an expanding organisation.
- Why this job: Make a direct impact on customer service and business operations.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
The predicted salary is between 28500 - 28500 £ per year.
About Net Zero Careers
Net Zero Careers supports roles that ensure high-quality retrofit delivery and compliance across residential projects. Customer-facing roles like this are vital to ensure residents are informed, safe, and satisfied while supporting the UK’s net‑zero goals.
We are a growing UK manufacturer of domestic, commercial and pre‑plumbed hot water cylinders and buffer vessels. Due to continued growth, we are looking for a highly organised Sales Administrator / Order Support Coordinator to join our team in Dukinfield. This is a key support position providing administration and coordination across customer enquiries, order processing, delivery updates, CRM management, returns, warranty claims and general sales support. Working closely with Sales, Production, Quality and Accounts teams, you'll help ensure a smooth customer journey from enquiry through to delivery and aftercare.
Key Responsibilities
- Customer & Enquiry Support: Manage incoming calls and direct enquiries to the appropriate department. Support customer communications and ensure prompt follow‑up. Route technical, warranty, returns and NCR enquiries through the correct internal processes.
- Order & Delivery Coordination: Support domestic order processing and administration. Verify order details, purchase orders and delivery requirements. Liaise with Accounts, Production and customers regarding order status and delivery schedules. Maintain accurate order records and updates.
- Returns, Warranty & NCR Administration: Coordinate warranty claims, returns and customer complaints. Gather supporting information including photos, videos and order details. Arrange collections and track cases through to resolution. Keep customers informed throughout the process.
- CRM & Administrative Support: Maintain and update CRM records. Support document control, filing and order tracking. Assist with internal coordination and general administration.
Requirements
- Strong administration and organisational skills.
- Excellent attention to detail.
- Professional and confident telephone manner.
- Strong written and verbal communication skills.
- Ability to prioritise workload and manage multiple tasks.
- Proactive approach to problem solving.
- Experience with CRM, Sage or similar systems is desirable.
- Previous experience in sales administration, customer service, order processing or manufacturing environments is advantageous.
What This Role Is Not
This is not a technical sales role. You will not be responsible for quotations, pricing, product specification, technical decisions or drawing approvals. Technical and commercial matters are handled by the relevant sales and technical teams.
Benefits
- Join a growing UK manufacturing business.
- Early finish every Friday.
- Supportive team environment.
- Opportunity to make a direct impact on customer service and business operations.
- Long‑term career opportunity within an expanding organisation.
Sales Administrator / Order Support Coordinator employer: Net Zero Careers Accelerator
Net Zero Careers is an excellent employer, offering a supportive team environment in Dukinfield where you can make a direct impact on customer service and business operations. With a focus on employee growth and a commitment to sustainability, we provide long-term career opportunities within a growing UK manufacturing business, complemented by the benefit of an early finish every Friday.
Contact Details:
Net Zero Careers Accelerator Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator / Order Support Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Net Zero Careers Accelerator. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Net Zero Careers Accelerator before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator / Order Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Net Zero Careers Accelerator:Your cover letter is your chance to shine! Tell us why you want to work at Net Zero Careers Accelerator specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Net Zero Careers Accelerator!
How to prepare for a job interview at Net Zero Careers Accelerator
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
