At a Glance
- Tasks: Support residents during maintenance works and ensure clear communication throughout the process.
- Company: Join a dedicated team focused on enhancing community living in Westminster.
- Benefits: Competitive salary, car allowance, training, and career development opportunities.
- Other info: Permanent role with opportunities for growth and community engagement.
- Why this job: Make a real difference in residents' lives while working on impactful social housing projects.
- Qualifications: Experience in customer service or housing, with strong communication and organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
Resident Liaison Officer to support residents throughout planned maintenance and refurbishment works in Westminster.,
- Act as a key point of contact for residents throughout planned works.
- Provide clear and timely information about works and programme timescales.
- Arrange access to properties and coordinate appointments.
- Carry out resident visits and maintain regular communication.
- Respond to resident queries, concerns and complaints.
- Investigate issues and coordinate appropriate resolutions.
- Liaise closely with Site Managers, subcontractors and project teams.
- Maintain accurate records of resident interactions.
- Use relevant business systems to record communications and updates.
- Identify vulnerable residents and additional support requirements.
- Support resident meetings and engagement activities.
- Assist with community and social value initiatives.
- Monitor customer care issues and ensure they are resolved within agreed timescales.
- Support the delivery of a positive resident experience throughout the programme.
- Previous experience in resident liaison, housing, customer service, construction or a similar role.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Confident working with residents in occupied properties.
- Ability to handle complaints and sensitive situations professionally.
- Strong organisation and administration skills.
- Good IT skills.
- Full UK driving licence.
Desirable
- Social housing experience.
- Planned maintenance or refurbishment experience.
- Experience working in occupied properties.
- Construction or retrofit experience.
- Experience supporting vulnerable residents.
- Community engagement or social value experience.
- £30,000 - £32,000 + £4,560 car allowance
- Permanent position.
- Training and career development opportunities.
- Opportunity to work on established social housing programmes.
- #J-18808-Ljbffr
Resident Liaison Officer in London employer: Net Zero Careers Accelerator
At Net Zero Careers Accelerator, we pride ourselves on being an exceptional employer dedicated to fostering a culture of sustainability and growth. Our office in Harold Wood offers a supportive environment where Sales Executives can thrive, with uncapped commission opportunities and a focus on ethical, consultative sales practices. We provide comprehensive training and resources to help you excel in the renewable energy sector, making a meaningful impact while enjoying a positive work-life balance.
Contact Details:
Net Zero Careers Accelerator Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Net Zero Careers Accelerator. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Net Zero Careers Accelerator before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Net Zero Careers Accelerator:Your cover letter is your chance to shine! Tell us why you want to work at Net Zero Careers Accelerator specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Net Zero Careers Accelerator!
How to prepare for a job interview at Net Zero Careers Accelerator
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
