At a Glance
- Tasks: Support customers via calls, emails, and live chat, resolving queries efficiently.
- Company: Join a dynamic team at Net World Sports focused on customer satisfaction.
- Benefits: Gain valuable experience in a supportive environment with career progression opportunities.
- Other info: Temporary role for 3 months with potential for extension.
- Why this job: Make a real impact by creating fantastic customer experiences every day.
- Qualifications: Positive attitude, strong communication skills, and ability to thrive in fast-paced settings.
The predicted salary is between 22000 - 26000 £ per year.
Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do. As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
The role involves supporting customers with queries across multiple communication platforms, ensuring enquiries are handled efficiently while maintaining the high level of service Net World Sports customers expect.
If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!
What You’ll Do- Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
- Respond to queries across all of product ranges and brands.
- Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems.
- Seek to resolve all issues efficiently on a first-time basis, being an active listener who can gather important information quickly in difficult circumstances.
- Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
- Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
- Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
- Carry out administrative duties, including courier shipment preparation and processing.
- We are all about attitude at Net World Sports! You’ll need to be professional, charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships.
- Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
- Good communication skills – written and verbal, and a high attention to detail.
- Adaptable – ability to thrive in a fast-paced, changeable environment.
- Proficient in MS Word, MS Excel and Outlook.
Monday - Friday (9:00AM – 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance. This is a temporary role to last roughly 3 months. Any potential extensions will be discussed with you during your time with us.
Temporary Customer Care Advisor in Wrexham employer: Net World Sports
Net World Sports is an excellent employer, offering a vibrant work culture in Wrexham that prioritises employee development and career progression. As a Temp Customer Care Specialist, you'll be part of a dynamic team that values enthusiasm and exceptional service, providing you with the chance to grow your skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Care Advisor in Wrexham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Net World Sports. Understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries across various platforms, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to highlight your proactive approach and ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to Gareth or whoever interviewed you. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Temporary Customer Care Advisor in Wrexham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We love seeing candidates who are excited about helping others and making a difference in their day.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We want to see how your skills align with the role of a Customer Care Advisor, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, attention to detail is key, so proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Net World Sports
✨Know the Company Inside Out
Before your interview, take some time to research Net World Sports. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to listen actively and provide solutions, as this is crucial for the role of a Customer Care Advisor.
✨Practice Communication
Since the role involves various communication platforms, practice your verbal and written communication skills. You might be asked to respond to a mock customer query during the interview, so being clear and concise is key!
✨Demonstrate Adaptability
The job requires thriving in a fast-paced environment, so be ready to discuss how you've adapted to changes in previous roles. Share specific instances where you’ve successfully managed multiple tasks or adjusted to new challenges.
