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- Tasks: Support customers across multiple platforms, ensuring their queries are resolved efficiently.
- Company: Join a rapidly growing global Sports E-Commerce company with a vibrant culture.
- Benefits: Enjoy flexible hours, health perks, and exciting social events.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: Positive attitude, strong communication skills, and ability to thrive in a fast-paced environment.
- Other info: Great career progression opportunities and a supportive team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.
Net World Sports is a rapidly growing global Sports E-Commerce company, selling over 15,000 products to customers worldwide. In addition to our own websites, we also sell through online marketplaces such as Amazon, eBay and TikTok Shop, with plans to expand onto additional platforms in the future.
As each one of our clients and queries are unique, we work hard to find solutions which exceed expectations and enhance the overall customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
This role sits within our Customer Service team and will primarily involve supporting customers through marketplace platforms. You’ll be responsible for managing enquiries across multiple communication channels, ensuring all queries are handled efficiently while maintaining the high standard of service Net World Sports customers expect.
If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you.
What You’ll Do- Respond to customer enquiries in a timely and professional manner across multiple communication channels, including marketplace messaging systems (e.g. Amazon, eBay, TikTok Shop), email and occasional telephone calls.
- Provide support across our full range of products and brands, ensuring customers receive accurate and helpful information.
- Manage inbound marketplace enquiries, ensuring all customer queries are resolved efficiently and with a focus on first-time resolution.
- Actively listen to customers, gather key information quickly and provide effective solutions in a professional manner.
- Build positive relationships with customers by going the extra mile to ensure they have a fantastic experience with Net World Sports.
- Assist with monitoring and responding to marketplace-related issues such as negative feedback, claims or customer concerns (full training provided).
- Work collaboratively with colleagues to identify trends in customer queries and feedback, sharing insights with Team Leaders and other departments to help improve products and services.
- Carry out administrative tasks including responding to courier queries, processing returns, data entry and other general customer service support duties.
- Assist with ad-hoc tasks such as contacting customers regarding order updates, delivery queries or product availability.
- A positive, enthusiastic and customer-focused attitude – at Net World Sports, attitude is everything.
- Excellent written and verbal communication skills with a high attention to detail.
- The ability to listen to customer issues, think on the spot and provide effective solutions.
- Confidence building rapport with customers and delivering a high-quality customer experience.
- Ability to work efficiently in a fast-paced and ever-changing environment.
- Strong organisational skills and the ability to manage workloads and prioritise tasks.
- Ability to work both independently and as part of a team.
- Experience using Microsoft Office programmes such as Word, Excel and Outlook.
- Health & Wellbeing– Workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (Coming Soon!), Golf Memberships & Mental Health Support.
- 29 Days Annual Leave (Including Bank Holidays)- Increases with Length of Service.
- Flexible Working Hours.
- Social Events– Busy Schedule of Parties, Sports Tournaments, Charity Events & Lots More!
- Table Tennis, Pool Tables & Sports Equipment in the Office.
- Additional Benefits Available- Help to Buy Scheme, Cycle to Work Scheme, Discounted Travel Schemes & Lots More!
- Product Discount on Net World Sports & Affiliate Partner Products.
- Subsidised On-Site Bistro- Serving Freshly Prepared Food Every Day for Breakfast & Lunch.
- Employee Recognition- Bonus & Commission Schemes and Performance, Length of Service & Life Event Rewards.
- Employee Support- Saving Schemes, Legal & Financial Advice, Parental Guidance.
- Go above and beyond: Get stuck in and show your passion!
- Ideas over hierarchy: If you have an idea, speak up! It doesn’t matter what role you’re in, we want everyone to shout about ways the business can develop and improve.
- Be bold, move fast: We value speed; we make fast decisions, trust our guts and get things done as efficiently as possible.
- Keep it simple: Don’t over-complicate it!
- Results driven: We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them.
- Growth: We’re a fast-growing business and we want our staff to grow with us.
Contact Gareth Davies (Recruitment Specialist) / careers@networldsports.com / 07979 815630 / linkedin.com/in/garethdanieldavies
Customer Care Advisor – Marketplace Support in Wrexham employer: Net World Sports
Contact Detail:
Net World Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor – Marketplace Support in Wrexham
✨Tip Number 1
Get to know the company inside out! Research Net World Sports, their products, and their customer service ethos. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries across various platforms, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We love hearing about how you’ve made someone’s day better!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Net World Sports.
We think you need these skills to ace Customer Care Advisor – Marketplace Support in Wrexham
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering fantastic experiences!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that showcases your communication skills, which are key for this position.
Tailor Your Application: Make sure to tailor your application to the specific role of Customer Care Advisor. Mention relevant skills and experiences that align with the job description, especially those related to handling enquiries across multiple channels.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Net World Sports
✨Know the Company Inside Out
Before your interview, take some time to research Net World Sports. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues efficiently and maintained a positive attitude, as this aligns perfectly with the role's focus on customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This will reflect your ability to understand customer queries and provide effective solutions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential customer issues you might face in the role and how you would handle them. This will showcase your readiness to tackle challenges head-on.