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- Tasks: Support customers via calls, emails, and live chat, resolving queries efficiently.
- Company: Join a fast-growing company focused on exceptional customer experiences.
- Benefits: Enjoy a supportive environment with career progression and health benefits.
- Other info: Flexible shifts with opportunities for growth and learning.
- Why this job: Make a real impact by creating fantastic customer experiences every day.
- Qualifications: Positive attitude, good communication skills, and ability to adapt in a fast-paced environment.
The predicted salary is between 22000 - 26000 £ per year.
Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do. As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
The role involves supporting customers with queries across multiple communication platforms, ensuring enquiries are handled efficiently while maintaining the high level of service Net World Sports customers expect. If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you.
What You’ll Do- Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
- Respond to queries across all of product ranges and brands.
- Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems.
- Seek to resolve all issues efficiently on a first-time basis, being an active listener who can gather important information quickly in difficult circumstances.
- Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
- Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
- Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
- Carry out administrative duties, including courier shipment preparation and processing.
- Professional, charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships.
- Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
- Good communication skills – written and verbal, and a high attention to detail.
- Adaptable – ability to thrive in a fast-paced, changeable environment.
- Proficient in MS Word, MS Excel and Outlook.
Monday - Friday (9:00AM – 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance. OR Monday - Friday late shifts (2:30PM - 11:00PM). Occasional weekend and Bank Holiday work to be communicated in advance.
What You'll Get- Health: We make fast decisions, trust our guts and get things done as efficiently as possible.
- Keep it simple: Don’t over-complicate it!
- Results driven: We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them.
- Growth: We’re a fast-growing business and we want our staff to grow with us.
Contact Gareth Davies (Recruitment Specialist) / careers@networldsports.com / 07979 815630 / linkedin.com/in/garethdanieldavies
Temporary Customer Care Advisor employer: Net World Sports
Contact Detail:
Net World Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Care Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Net World Sports. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries across various platforms, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your ability to think on your feet and provide excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Temporary Customer Care Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and charisma into your words. Remember, we’re all about building fantastic customer experiences!
Tailor Your Application: Make sure to tailor your application to the role of Temporary Customer Care Advisor. Highlight your relevant experience and skills that match what we’re looking for, like your ability to handle queries across multiple platforms and your knack for problem-solving.
Be Clear and Concise: Keep your application clear and to the point. We appreciate good communication skills, so make sure your writing is easy to read and free from jargon. A well-structured application will help us see your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Net World Sports
✨Know the Company
Before your interview, take some time to research Net World Sports. Understand their values, mission, and the products they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer queries in the past, demonstrating your ability to listen and resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet to solve a problem. Be ready to discuss these during the interview. Highlight your proactive approach and how you can quickly gather information to provide solutions, which is crucial for this role.
✨Emphasise Teamwork and Adaptability
Net World Sports values collaboration and adaptability. Share experiences where you've worked well in a team or adapted to changes in a fast-paced environment. This will show that you can thrive in their dynamic workplace and contribute positively to the team.