At a Glance
- Tasks: Support customers via calls, emails, and live chat, resolving queries efficiently.
- Company: Join Net World Sports, a leading sports equipment retailer with a vibrant team culture.
- Benefits: Competitive salary, supportive environment, and exciting career progression opportunities.
- Other info: Work Monday to Friday with occasional weekend shifts; great for building relationships!
- Why this job: Be part of a team that values customer happiness and delivers exceptional service.
- Qualifications: Positive attitude, strong communication skills, and ability to thrive in a fast-paced environment.
The predicted salary is between 25000 - 32000 £ per year.
A bit about Net World Sports
Join Net World Sports on our mission to become the world’s leading sports equipment retailer. Nothing excites us more than finding hungry, talented individuals and unleashing them in a team capable of achieving incredible things.
Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.
As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
The role involves supporting customers with queries across multiple communication platforms, ensuring enquiries are handled efficiently while maintaining the high level of service Net World Sports customers expect.
If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!
- Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner. Respond to queries across all of product ranges and brands.
- Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems.
- Seek to resolve all issues efficiently on a first-time basis, being an active listener who can gather important information quickly in difficult circumstances.
- Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
- Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
- Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
- Carry out administrative duties, including courier shipment preparation and processing.
WHAT YOU'LL BRING:
- We are all about attitude at Net World Sports! You’ll need to be professional, charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships.
- Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
- Good communication skills – written and verbal, and a high attention to detail.
- Adaptable – ability to thrive in a fast-paced, changeable environment.
- Proficient in MS Word, MS Excel and Outlook.
SHIFT PATTERN:
Monday - Friday (9:00AM – 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance.
CONTACT:
Gareth Davies (Recruitment Specialist) / careers@networldsports.com / 07979 815630 / linkedin.com/in/garethdanieldavies
Customer Care Advisor in Wrexham employer: Net World Sports, Ltd.
Net World Sports is an exceptional employer that prioritises employee growth and a supportive work culture in Wrexham. With a competitive salary and a focus on delivering outstanding customer experiences, we empower our Customer Care Advisors to thrive in a dynamic environment while building meaningful relationships with customers. Join us to be part of a passionate team dedicated to excellence and innovation in the sports equipment retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Net World Sports, Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Net World Sports, Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor in Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Net World Sports, Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Net World Sports, Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Net World Sports, Ltd.!
How to prepare for a job interview at Net World Sports, Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
