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- Tasks: Support customers via calls, emails, and live chat, ensuring their queries are resolved efficiently.
- Company: Join a dynamic team at Net World Sports, focused on exceptional customer service.
- Benefits: Enjoy health perks, flexible hours, social events, and product discounts.
- Other info: Great career progression opportunities in a fun, energetic workplace.
- Why this job: Make a real impact by creating fantastic customer experiences in a supportive environment.
- Qualifications: Bring your positive attitude, communication skills, and adaptability to thrive in a fast-paced role.
The predicted salary is between 25500 - 25500 £ per year.
Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.
As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
The role involves supporting customers with queries across multiple communication platforms, ensuring enquiries are handled efficiently while maintaining the high level of service Net World Sports customers expect.
If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!
WHAT YOU’LL DO:- Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
- Respond to queries across all of product ranges and brands.
- Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems.
- Seek to resolve all issues efficiently on a first-time basis, being an active listener who can gather important information quickly in difficult circumstances.
- Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
- Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
- Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
- Carry out administrative duties, including courier shipment preparation and processing.
- We are all about attitude at Net World Sports! You’ll need to be professional, charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships.
- Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
- Good communication skills – written and verbal, and a high attention to detail.
- Adaptable – ability to thrive in a fast-paced, changeable environment.
- Proficient in MS Word, MS Excel and Outlook.
- Monday - Friday (9:00AM – 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance.
- OR Monday - Friday late shifts (2:30PM - 11:00PM). Occasional weekend and Bank Holiday work to be communicated in advance.
- Health & Wellbeing – Workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (Coming Soon!), Golf Memberships & Mental Health Support.
- 29 Days Annual Leave (Including Bank Holidays) - Increases with Length of Service.
- Flexible Working Hours.
- Social Events – Busy Schedule of Parties, Sports Tournaments, Charity Events & Lots More!
- Table Tennis, Pool Tables & Sports Equipment in the Office.
- Additional Benefits Available - Help to Buy Scheme, Cycle to Work Scheme, Discounted Travel Schemes & Lots More!
- Product Discount on Net World Sports & Affiliate Partner Products.
- Subsidised On-Site Bistro - Serving Freshly Prepared Food Every Day for Breakfast & Lunch.
- Employee Recognition - Bonus & Commission Schemes and Performance, Length of Service & Life Event Rewards.
- Employee Support - Saving Schemes, Legal & Financial Advice, Parental Guidance.
- Go above and beyond: Get stuck in and show your passion!
- Ideas over hierarchy: If you have an idea, speak up! It doesn’t matter what role you’re in, we want everyone to shout about ways the business can develop and improve.
- Be bold, move fast: We value speed; we make fast decisions, trust our guts and get things done as efficiently as possible.
- Keep it simple: Don’t over-complicate it!
- Results driven: We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them.
- Growth: We’re a fast-growing business and we want our staff to grow with us.
Gareth Davies (Recruitment Specialist) / careers@networldsports.com / 07979 815630 / linkedin.com/in/garethdanieldavies
Temporary Customer Care Advisor employer: Net World Sports, Ltd.
Contact Detail:
Net World Sports, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Care Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Net World Sports. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you think on your feet and prepare you for those tricky questions about handling customer queries.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can build relationships with customers, so don’t be afraid to show your charisma and positive attitude.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Temporary Customer Care Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to go above and beyond for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Use examples from your past experiences that demonstrate your ability to handle customer queries effectively.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your language clear and to the point, ensuring that your key skills and experiences stand out. Remember, attention to detail is crucial in customer care!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Net World Sports, Ltd.
✨Know the Company
Before your interview, take some time to research Net World Sports. Understand their values, mission, and what makes their customer service stand out. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively handled customer queries in the past, whether through phone, email, or live chat.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues efficiently. Be ready to discuss how you listen actively, gather information quickly, and come up with solutions on the spot. This will highlight your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Adaptability
Net World Sports values collaboration and adaptability. Prepare to share experiences where you've worked well in a team or adapted to changes. This shows that you can contribute positively to their supportive environment and are ready to grow with the company.